Dell SC1430 owner manual Troubleshooting a SAS RAID Controller

bOpen the system. See "Opening the System" on page 43.

cRotate the hard-drive carrier out of the system. See "Rotating the Hard-Drive Carrier Out of the System" on page 44.

dVerify that the cable connections between the hard drive(s) and the drive controller are correct, whether the connections are to the SATA connectors on the system board or a SAS RAID controller. See "Hard Drives" on page 48.

eVerify that the SAS or SATA cables are securely seated in their connectors.

fRotate the hard-drive carrier back into the system. See "Rotating the Hard-Drive Carrier Into the System" on page 46.

gClose the system. See "Closing the System" on page 43.

hReconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 123.

Troubleshooting a SAS RAID Controller

. NOTE: When troubleshooting a SAS RAID controller, also see the documentation for your operating system and the controller.

Problem

•Error message indicates a problem with the SAS RAID controller.

•SAS RAID controller performs incorrectly or not at all.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

1Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 113.

2Enter the System Setup program and ensure that the SAS RAID controller is enabled. See "Using the System Setup Program" on page 27.

3Restart the system and press the applicable key sequence for the installed controller card to enter the configuration utility program:

•<Ctrl><C>

OR

•<Ctrl><R>

See the controller's documentation for information about configuration settings.

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Troubleshooting Your System