10Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
11Open the system. See "Opening the System" on page 43.
12Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 72.
13Close the system. See "Closing the System" on page 43.
14Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
15Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an expansion card may be faulty. Continue to the next step.
If the tests fail, see "Getting Help" on page 123.
16Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
17Open the system. See "Opening the System" on page 43.
18Reinstall one of the expansion cards you removed in step 12. See "Installing an Expansion Card" on page 70.
19Close the system. See "Closing the System" on page 43.
20Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
21Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
22Repeat step 16 through step 21 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail.
If the problem is not resolved, see "Getting Help" on page 123.
Troubleshooting an Optical Drive
Problem
•System cannot read data from a CD or DVD in an optical drive.
•Optical drive indicator does not blink during boot.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
1Try using a different CD or DVD that you know works properly.
2Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the System Setup Program" on page 27.
3Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 113.
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Troubleshooting Your System
