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Dell SC1430 owner manual 142, Fax 21 424 01

Models: SC1430

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Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

Poland (Warsaw)	Website: support.euro.dell.com
International Access Code: 011	E-mail: pl_support_tech@dell.com
Country Code: 48	Customer Service Phone	57 95 700
City Code: 22	Customer Care	57 95 999
	Sales	57 95 999
	Customer Service Fax	57 95 806
	Reception Desk Fax	57 95 998
	Switchboard	57 95 999

Portugal	Website: support.euro.dell.com
International Access Code: 00	Technical Support	707200149
Country Code: 351	Customer Care	800 300 413
	Sales	800 300 410 or 800 300 411 or
		800 300 412 or 21 422 07 10
	Fax	21 424 01 12

Puerto Rico	E-mail: la-techsupport@dell.com
	General Support	1-877-537-3355

St. Kitts and Nevis	Website: www.dell.com/kn
	E-mail: la-techsupport@dell.com
	General Support	toll-free: 1-866-540-3355

St. Lucia	Website: www.dell.com/lc
	E-mail: la-techsupport@dell.com
	General Support	1-800-882-1521

St. Vincent and the Grenadines	Website: www.dell.com/vc
	E-mail: la-techsupport@dell.com
	General Support	toll-free: 1-877-441-4740

142

Getting Help

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Dell SC1430 owner manual 142, Fax 21 424 01

Contents

Dell PowerEdge SC1430 Systems W . d e l l . c o m s u p p o r t . d e l l . c o mJune WH819 Contents Installing a SAS Controller Expansion Card General Memory Module Installation Guidelines Front I/O Panel Service Only Parts Procedure101 Troubleshooting System Cooling Problems 102100 102117 Returning Items for Warranty Repair or Credit 125115 118Contents Other Information You May Need About Your SystemInformation Accessing System Features During StartupDiagnostics on Ctrl+RFront-Panel Features and Indicators Lights when the system is linked to a network Connecting External Devices Back-Panel Features and IndicatorsSerial connector System Setup Program on NIC Indicator CodesYellow Mbps connection Orange Green About Your System Diagnostics Indicator Codes Code Causes Corrective Action Bios checksum failure Properly. See Troubleshooting Your System onSystem Messages 95 for the appropriate drive installed in your systemService Only Parts Procedure on System Messages Causes Corrective ActionsSpecified fan is missing, faulty, or Chassis intrusion switch is notConnector on the system board. See Power supply fan is faulty See Getting Help onProcessor thermal probe has See Getting Help on Sizes are installed Same cache size and that they areFaulty or improperly installed memory modules FailedFaulty or improperly seated memory Run the System Setup program toReplace the diskette. If the problem Faulty keyboard controller faultyManufacturing mode ConfigurationFaulty keyboard controller faulty See Getting Help on Faulty memory modulesFaulty system board See Getting Help on Drive. If the problem persists, seeTroubleshooting a Hard Drive on No operating system on diskette Use a bootable disketteDevice faulty system board PCI device Bios Option ROMError encountered in initializing PCI Location. If the problem persists, seeMemory upgrade kits directly from Or a memory module may be faultyIf single-bit or multi-bit errors were System batteryDiagnostics Messages Alert MessagesAbout Your System Responding to Error Messages Entering the System Setup ProgramUsing the System Setup Program Using the System Setup Program System Setup OptionsMain Screen Main System Setup Program Screen Memory test optionBoot Sequence System Setup Program Options Description CPU InformationSetting of the Logical Processor option. See Table Off defaultCPU Information Screens Integrated Devices Screen System Security Screen Exit ScreenSystem Event Log See Replacing the Processor on System and Setup Password FeaturesCooling Problems on Bad or missing fan detectedUsing the System Password Using the System Setup Program Using the Setup Password Disabling a Forgotten Password See Disabling a Forgotten Password onUsing the System Setup Program Installing System Components Recommended ToolsInside the System Front fanOpening the System Closing the SystemRotatable Hard-Drive Carrier Rotating the Hard-Drive Carrier Out of the SystemCard retention mechanism Release tab Removing and Replacing the Front Drive Bezel Rotating the Hard-Drive Carrier Into the SystemRemoving and Replacing the Front Drive Bezel Insert Front drive bezelHard Drive Installation Guidelines Hard DrivesDrive bay Installing System Components Removing a Hard Drive from the Rotatable CarrierInstalling a Hard Drive in the Rotatable Carrier Installing a Hard Drive in a Drive Bracket Hard-drive power cable Installing System Components Removing an Optional Third Hard Drive Installing an Optional Third Hard Drive Installing System Components Cable Long SAS data cables Power cable Removing an Optional Fourth Hard Drive Installing an Optional Fourth Hard Drive Lower 5.25-inch drive bayInstalling System Components Hard-drive bracket Card fan Fan power cable Diskette Drive Removing the Diskette DriveInstalling a Diskette Drive Dskt connector17. Installing Diskette Drive Shoulder Screws Optical and Tape Drives Removing an Optical or Tape DriveSata cable IDE connector Installing an Optical or Tape Drive Attach the three shoulder screws to the drive. See FigureInstalling System Components Installing an Expansion Card Expansion CardsAlignment guide Filler bracket Installing a SAS Controller Expansion Card Removing an Expansion CardMicroprocessor Removing the ProcessorCaptive screw housing Replacing the Processor Socket-release lever Processor shieldMemory Non-Optimal Memory Configurations General Memory Module Installation GuidelinesInstalling Memory Modules Memory module socket ejectors Replacing the System Battery System BatteryRemoving Memory Modules Negative side of connector Power Supply Removing the Power SupplyInstalling the Power Supply 25. Removing the Power Supply Power supply release tabReplacing the Cooling Fans Replacing the Card and Front Fans26. Removing and Installing the Card Fan Card fan Card fan cableReplacing the Memory Fan Removing the Chassis Intrusion Switch Chassis Intrusion SwitchReplacing the Fourth Hard-Drive Fan Installing the Chassis Intrusion Switch Removing the BezelReplacing the Bezel 29. Removing the Bezel Bezel release screws Slots HooksFront I/O Panel Service Only Parts Procedure Removing the Front I/O PanelReplacing the Front I/O Panel Thermal diode cable Holding tabSystem Board Service Only Parts Procedure Thermal Diode Cable Service Only Parts ProcedureRemoving the System Board Installing System Components Installing the System Board 31. System Board Mounting Points Screws System boardInstalling System Components Start-Up Routine Safety First-For You and Your SystemChecking the Equipment Troubleshooting the Video Subsystem Troubleshooting IRQ Assignment ConflictsTroubleshooting External Connections Monitor is not working properly Video memory is faultyTroubleshooting the Keyboard Troubleshooting Serial I/O Problems Troubleshooting the MouseTroubleshooting a Serial I/O Device Troubleshooting a USB DeviceNIC cannot communicate with network Troubleshooting a NICTroubleshooting a Wet System Liquid spilled on the system Excessive humiditySystem was dropped or damaged Troubleshooting a Damaged System101 Troubleshooting the System Battery Troubleshooting System Cooling ProblemsTroubleshooting a Fan Troubleshooting System Memory103 Action Error message indicates a diskette drive problem Troubleshooting a Diskette Drive105 Troubleshooting an Optical Drive Troubleshooting a Hard Drive 107Troubleshooting a SAS RAID Controller Troubleshooting Expansion Cards 109Troubleshooting the Microprocessors 111 112 Running the System Diagnostics Using Dell PowerEdge DiagnosticsSystem Diagnostics Features 113System Diagnostics Testing Options When to Use the System DiagnosticsRunning the System Diagnostics Using the Custom Test OptionsViewing Information and Results Selecting Devices for TestingSelecting Diagnostics Options 115116 System Board Jumpers Jumpers and Connectors117 Clearing Cmos Settings Password feature is disabled119 System Board Connectors 120121 Disabling a Forgotten Password 123 Online ServicesObtaining Assistance Getting HelpSupport Service AutoTech ServiceAutomated Order-Status Service Electronic Quote ServiceBefore You Call 125Getting Help 127 Mail la-techsupport@dell.com General Support Toll-free Contacting Dell128 Mail la-techsupport@dell.com General SupportCountry Code General Support 13DELL-133355 City Code 129Website support.ap.dell.com Mail la-techsupport@dell.com General Support Getting Help130 General Support Toll-free131 132 Mail la-techsupport@dell.com General Support 01-800-915-4755General Support calling from Guayaquil 1333355 134 Mail la-techsupport@dell.com General Support 800-6132135 136 137 138 Technical Support servers139 Mail krsupport@dell.com140 Mail la-techsupport@dell.com General Support141 142 Fax 21 424 01143 144 145 Mail la-techsupport@dell.com General SupportMail delldirectsupport@dell.com Customer Care website International Access Code Country Code City Code146 Home and Small Business Fax 0870 907147 148 Mail la-techsupport@dell.com General SupportBTU British thermal unit 149Amperes AC Alternating current Celsius150 Cm Centimeters Cmos Complementary metal-oxide semiconductor151 Fahrenheit152 LVD Low voltage differential Meters MA Milliamperes153 154 TCP/IP Transmission Control Protocol/Internet Protocol155 Volts VAC Volts alternating current VDC Volts direct current156 Battery, 79 system, 79 troubleshooting the RAID card Connecting external157 Accessing system features 158 Post159 Index