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Dell SC1430 owner manual 141

Models: SC1430

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Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

Netherlands (Amsterdam)	Website: support.euro.dell.com
International Access Code: 00	Technical Support for XPS	020 674 45 94
Country Code: 31	Technical Support for all other Dell computers	020 674 45 00
City Code: 20	Technical Support Fax	020 674 47 66
	Home/Small Business Customer Care	020 674 42 00
	Relational Customer Care	020 674 4325
	Home/Small Business Sales	020 674 55 00
	Relational Sales	020 674 50 00
	Home/Small Business Sales Fax	020 674 47 75
	Relational Sales Fax	020 674 47 50
	Switchboard	020 674 50 00
	Switchboard Fax	020 674 47 50

New Zealand	Website: support.ap.dell.com
International Access Code: 00	E-mail: support.ap.dell.com/contactus
Country Code: 64	General Support	0800 441 567

Nicaragua	E-mail: la-techsupport@dell.com
	General Support	001-800-220-1377

Norway (Lysaker)	Website: support.euro.dell.com
International Access Code: 00	Technical Support for XPS	815 35 043
Country Code: 47	Technical Support for all other Dell products	671 16882
	Relational Customer Care	671 17575
	Home/Small Business Customer Care	23162298
	Switchboard	671 16800
	Fax Switchboard	671 16865

Panama	E-mail: la-techsupport@dell.com
	General Support	011-800-507-1264

Peru	E-mail: la-techsupport@dell.com
	General Support	0800-50-669

Getting Help

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Dell SC1430 owner manual 141

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Dell PowerEdge SC1430 SystemsJune WH819 Contents Installing a SAS Controller Expansion Card Front I/O Panel Service Only Parts Procedure General Memory Module Installation Guidelines100 Troubleshooting System Cooling Problems 102101 102115 Returning Items for Warranty Repair or Credit 125117 118Contents About Your System Other Information You May NeedDiagnostics on Accessing System Features During StartupInformation Ctrl+RFront-Panel Features and Indicators Lights when the system is linked to a network Back-Panel Features and Indicators Connecting External DevicesSerial connector NIC Indicator Codes System Setup Program onYellow Mbps connection Orange Green About Your System Diagnostics Indicator Codes Properly. See Troubleshooting Your System on Code Causes Corrective Action Bios checksum failureService Only Parts Procedure on 95 for the appropriate drive installed in your systemSystem Messages System Messages Causes Corrective ActionsConnector on the system board. See Chassis intrusion switch is notSpecified fan is missing, faulty, or Power supply fan is faulty See Getting Help onFaulty or improperly installed memory modules Sizes are installed Same cache size and that they areProcessor thermal probe has See Getting Help on FailedReplace the diskette. If the problem Run the System Setup program toFaulty or improperly seated memory Faulty keyboard controller faultyFaulty keyboard controller faulty See Getting Help on ConfigurationManufacturing mode Faulty memory modulesTroubleshooting a Hard Drive on Drive. If the problem persists, seeFaulty system board See Getting Help on No operating system on diskette Use a bootable disketteError encountered in initializing PCI PCI device Bios Option ROMDevice faulty system board Location. If the problem persists, seeIf single-bit or multi-bit errors were Or a memory module may be faultyMemory upgrade kits directly from System batteryAlert Messages Diagnostics MessagesAbout Your System Entering the System Setup Program Responding to Error MessagesUsing the System Setup Program System Setup Options Using the System Setup ProgramMain Screen Memory test option Main System Setup Program ScreenSetting of the Logical Processor option. See Table System Setup Program Options Description CPU InformationBoot Sequence Off defaultCPU Information Screens Integrated Devices Screen Exit Screen System Security ScreenSystem Event Log Cooling Problems on System and Setup Password FeaturesSee Replacing the Processor on Bad or missing fan detectedUsing the System Password Using the System Setup Program Using the Setup Password See Disabling a Forgotten Password on Disabling a Forgotten PasswordUsing the System Setup Program Recommended Tools Installing System ComponentsFront fan Inside the SystemClosing the System Opening the SystemRotating the Hard-Drive Carrier Out of the System Rotatable Hard-Drive CarrierCard retention mechanism Release tab Rotating the Hard-Drive Carrier Into the System Removing and Replacing the Front Drive BezelFront drive bezel Removing and Replacing the Front Drive Bezel InsertHard Drives Hard Drive Installation GuidelinesRemoving a Hard Drive from the Rotatable Carrier Drive bay Installing System ComponentsInstalling a Hard Drive in the Rotatable Carrier Installing a Hard Drive in a Drive Bracket Hard-drive power cable Installing System Components Removing an Optional Third Hard Drive Installing an Optional Third Hard Drive Installing System Components Cable Long SAS data cables Power cable Removing an Optional Fourth Hard Drive Lower 5.25-inch drive bay Installing an Optional Fourth Hard DriveInstalling System Components Hard-drive bracket Card fan Fan power cable Removing the Diskette Drive Diskette DriveDskt connector Installing a Diskette Drive17. Installing Diskette Drive Shoulder Screws Removing an Optical or Tape Drive Optical and Tape DrivesSata cable IDE connector Attach the three shoulder screws to the drive. See Figure Installing an Optical or Tape DriveInstalling System Components Expansion Cards Installing an Expansion CardAlignment guide Filler bracket Removing an Expansion Card Installing a SAS Controller Expansion CardRemoving the Processor MicroprocessorCaptive screw housing Socket-release lever Processor shield Replacing the ProcessorMemory General Memory Module Installation Guidelines Non-Optimal Memory ConfigurationsInstalling Memory Modules Memory module socket ejectors System Battery Replacing the System BatteryRemoving Memory Modules Negative side of connector Removing the Power Supply Power Supply25. Removing the Power Supply Power supply release tab Installing the Power SupplyReplacing the Card and Front Fans Replacing the Cooling FansCard fan Card fan cable 26. Removing and Installing the Card FanReplacing the Memory Fan Chassis Intrusion Switch Removing the Chassis Intrusion SwitchReplacing the Fourth Hard-Drive Fan Removing the Bezel Installing the Chassis Intrusion Switch29. Removing the Bezel Bezel release screws Slots Hooks Replacing the BezelRemoving the Front I/O Panel Front I/O Panel Service Only Parts ProcedureThermal diode cable Holding tab Replacing the Front I/O PanelThermal Diode Cable Service Only Parts Procedure System Board Service Only Parts ProcedureRemoving the System Board Installing System Components 31. System Board Mounting Points Screws System board Installing the System BoardInstalling System Components Safety First-For You and Your System Start-Up RoutineChecking the Equipment Troubleshooting External Connections Troubleshooting IRQ Assignment ConflictsTroubleshooting the Video Subsystem Monitor is not working properly Video memory is faultyTroubleshooting the Keyboard Troubleshooting the Mouse Troubleshooting Serial I/O ProblemsTroubleshooting a USB Device Troubleshooting a Serial I/O DeviceTroubleshooting a Wet System Troubleshooting a NICNIC cannot communicate with network Liquid spilled on the system Excessive humidityTroubleshooting a Damaged System System was dropped or damaged101 Troubleshooting System Cooling Problems Troubleshooting the System BatteryTroubleshooting System Memory Troubleshooting a Fan103 Action Troubleshooting a Diskette Drive Error message indicates a diskette drive problem105 Troubleshooting an Optical Drive 107 Troubleshooting a Hard DriveTroubleshooting a SAS RAID Controller 109 Troubleshooting Expansion CardsTroubleshooting the Microprocessors 111 112 System Diagnostics Features Using Dell PowerEdge DiagnosticsRunning the System Diagnostics 113Running the System Diagnostics When to Use the System DiagnosticsSystem Diagnostics Testing Options Using the Custom Test OptionsSelecting Diagnostics Options Selecting Devices for TestingViewing Information and Results 115116 Jumpers and Connectors System Board Jumpers117 Password feature is disabled Clearing Cmos Settings119 120 System Board Connectors121 Disabling a Forgotten Password Obtaining Assistance Online Services123 Getting HelpAutomated Order-Status Service AutoTech ServiceSupport Service Electronic Quote Service125 Before You CallGetting Help 127 128 Contacting DellMail la-techsupport@dell.com General Support Toll-free Mail la-techsupport@dell.com General SupportWebsite support.ap.dell.com 129Country Code General Support 13DELL-133355 City Code Mail la-techsupport@dell.com General Support Getting HelpGeneral Support Toll-free 130131 Mail la-techsupport@dell.com General Support 01-800-915-4755 132133 General Support calling from Guayaquil3355 Mail la-techsupport@dell.com General Support 800-6132 134135 136 137 Technical Support servers 138Mail krsupport@dell.com 139Mail la-techsupport@dell.com General Support 140141 Fax 21 424 01 142143 144 Mail la-techsupport@dell.com General Support 145146 International Access Code Country Code City CodeMail delldirectsupport@dell.com Customer Care website Home and Small Business Fax 0870 907147 Mail la-techsupport@dell.com General Support 148Amperes AC Alternating current 149BTU British thermal unit CelsiusCm Centimeters Cmos Complementary metal-oxide semiconductor 150Fahrenheit 151LVD Low voltage differential Meters MA Milliamperes 152153 TCP/IP Transmission Control Protocol/Internet Protocol 154Volts VAC Volts alternating current VDC Volts direct current 155156 Connecting external Battery, 79 system, 79 troubleshooting the RAID card157 Post Accessing system features 158159 Index