Denon AVR-3808CI manual 86

Troubleshooting Information Zone-Multi Control Remote Playback Setup Connections Started Getting

GAudioH

Symptom

Cause

Countermeasure

Page

No sound is

• You

are

playing

a

monaural

• The mode is set to something

41

produced from

source (TV, AM radio broadcast,

other than “STANDARD (Dolby/

center speaker.

etc.) in the STANDARD (Dolby/

DTS Surround)”.

DTS Surround) mode.

No sound

• The

surround mode is set to

• Set

to

a

surround

playback

40, 41

is produced

“STEREO”, “DIRECT” or “PURE

mode.

from surround

DIRECT”.

speakers.

No sound is

• The

surround

back

speaker’s

• Check the setting and change it

33

produced from

power amplifier is assigned to a

as necessary.

surround back

different channel.

speaker.

• Surround back speaker setting is

• Set

to

something other than

28

set to “None”.

“None”.

• Surround mode not set to a mode

• Select

a

surround

playback

40, 41

for 6.1- or 7.1-channel playback.

mode.

No sound is

• Subwoofer’s power

not turned

• Turn on the subwoofer’s power.

–

produced from

on.

subwoofer.

• The

“Subwoofer”

setting

at

• Set to “Yes”.

28

“Speaker configuration” is set to

“No”.

• The

subwoofer

is

not

properly

• Check the connections.

9

connected.

• The

subwoofer’s

volume

is

• Adjust the subwoofer’s volume

56

turned off.

to an appropriate level.

No test tones are

• Surround

mode

not

set

to

• Set

to

the

STANDARD (Dolby/

40

produced when

“ S TA N DA R D ” ( D o l b y / D T S

DTS Surround) mode.

main remote

Surround).

control unit’s TEST

TONE button is

pressed.

DTS sound is not

• DVD player’s audio output setting

• Set the DVD player. For details,

–

output.

is not set to bitstream.

refer to the DVD player’s

operating instructions.

• DVD

player is

not

compatible

• Use a DTS-compatible player.

–

with DTS sound playback.

• The

AVR-3808CI’s

“Decode

• Set to the “Auto” or DTS mode.

38

Mode” setting is set to “PCM”.

HDMI audio

• The “Manual Setup” – “HDMI

• Set to “Amp”.

30

signals are not

Setup” – “Audio” setting is set to

output from

“TV”.

speakers.

Symptom		Cause				Countermeasure					Page
No sound is	• The “Manual Setup” – “HDMI				• Set to “TV”.						30
output from	Setup” – “Audio” setting is set to
the monitor	“Amp”.
connected
with HDMI
connections.
GVideoH
Symptom		Cause				Countermeasure					Page
The on-screen	• The format of the GUI and TV				• Match the format of the GUI and						34
display does not	(NTSC or PAL) do not match.				TV.
appear.
No picture	• The	connections between the			• Check the connections.						11 ~ 22
appears.	AVR-3808CI and monitor are
	faulty.
	• The	monitor’s input		setting is	• Set properly.						–
	wrong.
	• PURE DIRECT mode is set.				• Cancel the PURE DIRECT mode.						40, 41
	• The player is connected using the				• High definition (1080i/720p) and						–
	component input connectors, the				progressive		(480p/576p)			video
	monitor is connected using the				signals are not down-converted.
	video (yellow) or S-Video output				Set the player to interlace
	connectors.				(480i/576i) signals.
No picture	• The	connections to		the HDMI	• Check the connections.						11
appears	connectors are faulty.
with HDMI	• HDMI input setting is improper.				• Check the HDMI input setting.						39
connections.	• The	monitor	is not	compatible	• Connect a		monitor		that is		11
	with	copyright		protection	compatible		with		copyright
	(HDCP).				protection (HDCP).
	• The HDMI format of the player				• Match the HDMI format of the						11
	and monitor do not match.				player and monitor.
Picture cannot be	• Input source does			not match	• The video		conversion		function		15
recorded.	recorder’s		video	connection	does not work for the REC
	connector (video or S-Video).				OUT	connectors. Match				the
					input	source		and	recorder
					connections.
DVDs cannot be					• This is not a malfunction. Most						–
copied on a VCR.			–		movie	software		includes		copy
					prevention signals and cannot be
					copied.

83