Appendix

104

LIMITED WARRANTY
This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for
warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of
warranty.

What the Warranty Covers

This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.
EchoStar Technologies Corporation and its affiliated companies (“EchoStar”) warrant this system against defects in
materials or workmanship as follows:
• Labor: For a period of one (1) year from the original date of purchase, if EchoStar determines that the equip-
ment is defective subject to the limitations of this warranty, it will be replaced at no charge for labor. EchoStar
warrants any such work done against defects in materials or workmanship for the remaining portion of the
original warranty period.
•Parts: For a period of one (1) year from the original date of purchase, EchoStar will supply, at no charge, new
or re-manufactured parts in exchange for parts determined to be defective subject to the limitations of this
warranty. EchoStar warrants any such replacement parts against defects in materials or workmanship for the
remaining part of the original warranty period.
Note: “Parts” means items included in this package, which may include the satellite dish assembly, receiver,
LNBF, remote control, or dish mounting hardware. It does not include other parts purchased separately.

What the Warranty Does Not Cover

•This warranty does not cover installation of the system. If applicable, such installation will be warranted under
a separate installation agreement.
•This warranty does not cover consumer instruction, physical setup or adjustment of any consumer electronic
devices, remote control batteries, signal reception problems, loss of use of the system, or unused program-
ming charges due to system malfunction.
•This warranty does not cover cosmetic damage, damage due to lightning, electrical or telephone line surges,
battery leakage, fire, flood, or other acts of Nature, accident, misuse, abuse, repair or alteration by other than
authorized factory service, use of accessories not recommended by the receiver manufacturer, negligence,
commercial or institutional use, or improper or neglected maintenance.
•This warranty does not cover equipment sold AS IS or WITH ALL FAULTS, shipping and handling, removal or
reinstallation, shipping damage if the equipment was not packed and shipped in the manner prescribed, nor
equipment purchased, serviced, or operated outside the continental United States of America.

Legal Limitations

REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. ECHOSTAR SHALL
NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY
EXPRESSED OR IMPLIED WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM. UNDER NO
CIRCUMSTANCES SHALL ECHOSTAR'S LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS
SYSTEM. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS SYSTEM IS LIMITED IN
DURATION TO THE PERIOD OF THIS WARRANTY. ECHOSTAR RESERVES THE RIGHT TO REFUSE TO
HONOR THIS WARRANTY IF ECHOSTAR DETERMINES ANY OF THE ABOVE EXCEPTIONS TO HAVE
CAUSED THIS SYSTEM NOT TO HAVE PERFORMED PROPERLY. THIS WARRANTY SHALL BE VOID IF ANY
FACTORY-APPLIED IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR CONDITIONAL
ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS WARRANTY SHALL ALSO BE VOID IF THE
RECEIVER HAS BEEN OPENED BY AN UNAUTHORIZED PERSON.

If You Need Assistance

1 Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase and either your cus-
tomer account number, the receiver conditional access number, or the receiver model number ready. Display
the Important System Information menu to find these numbers.
2 A Customer Service Representative will assist you.
3 If the Representative determines you should return any equipment, you will be directed to call a Return Autho-
rization representative. Before shipping any equipment, you must talk to a Return Authorization representa-
tive and must obtain a Return Authorization (RA) number.