Dish Network 411 manual Remote Control

Reference

Troubleshooting Tables

Remote Control

What Is Happening	Possible Reason	What to Do
You cannot find the remote control.	• N/A	• Use the receiver front panel Control
		Buttons to control the receiver until
		you find the remote. If the remote
		control is permanently lost or too
		damaged to use, call the Customer
		Service Center to order a
		replacement.
When you press a button on the	• The remote control may be missing	• If the batteries are missing or dead,
remote control, the receiver does not	batteries, the batteries may be	insert fresh AAA-size batteries.
do what you expect.	incorrectly placed in the remote, or	If the remote has fresh batteries,
	the batteries may be weak or dead.	check whether they are placed
		according to the label diagram. If not,
		remove them and place correctly.
When you press the remote control	• Other lights are too bright.	• Try other remote control buttons to
Power button to turn the receiver ON,		see if the receiver is responding.
the receiver front panel Power light
does not light up.
	• Remote control is not operating	• Replace the remote batteries with
	properly or the batteries are weak or	fresh ones.
	dead.
	• The receiver power cord is not	• Check that the receiver power cord is
	plugged into a power outlet, or there	not damaged, and that the plug is
	may be a problem with the power.	inserted correctly into the outlet.
	• The remote control may not be set to	• Make sure the remote control is set to
	the address used by the satellite	the same address used by the
	receiver.	satellite receiver. See page page 48
		for information on changing the
		remote control address.
You use an IR extender (not a “mouse	• The IR sensor on the extender that	• Make sure that the extender that
tail”), and it does not seem to work.	receives the remote control signals	receives the signal from the remote
	may not be facing the remote control.	control is facing the right way, so that
		the IR sensor can receive the remote
		control signals.
	• The IR cable on the extender that	• Make sure that the IR cable on the
	sends the signal to the receiver may	extender that sends the signal to the
	not be right in front of the IR sensor	receiver is right in front of the IR
	on the receiver front panel.	sensor on the receiver front panel, so
		that the receiver IR sensor can
		receive the signals.
		• If doing the above does not solve the
		problem, contact the manufacturer of
		the extenders for assistance.

90