Reference
90
Troubleshooting Tables
What Is Happening Possible Reason What to Do
You cannot find the remote control. • N/A • Use the receiver front panel Control
Buttons to control the receiver until
you find the remote. If the remote
control is permanently lost or too
damaged to use, call the Customer
Service Center to order a
replacement.
When you press a button on the
remote control, the receiver does not
do what you expect.
• The remote control may be missing
batteries, the batteries may be
incorrectly placed in the remote, or
the batteries may be weak or dead.
• If the batteries are missing or dead,
insert fresh AAA-size batteries.
If the remote has fresh batteries,
check whether they are placed
according to the label diagram. If not,
remove them and place correctly.
When you press the remote control
Power button to turn the receiver ON,
the receiver front panel Power light
does not light up.
• Other lights are too bright. • Try other remote control buttons to
see if the receiver is responding.
• Remote control is not operating
properly or the batteries are weak or
dead.
• Replace the remote batteries with
fresh ones.
• The receiver power cord is not
plugged into a power outlet, or there
may be a problem with the power.
• Check that the receiver power cord is
not damaged, and that the plug is
inserted correctly into the outlet.
• The remote control may not be set to
the address used by the satellite
receiver.
• Make sure the remote control is set to
the same address used by the
satellite receiver. See page page48
for information on changing the
remote control address.
You use an IR extender (not a “mouse
tail”), and it does not seem to work. • The IR sensor on the extender that
receives the remote control signals
may not be facing the remote control.
• Make sure that the extender that
receives the signal from the remote
control is facing the right way, so that
the IR sensor can receive the remote
control signals.
• The IR cable on the extender that
sends the signal to the receiver may
not be right in front of the IR sensor
on the receiver front panel.
• Make sure that the IR cable on the
extender that sends the signal to the
receiver is right in front of the IR
sensor on the receiver front panel, so
that the receiver IR sensor can
receive the signals.
• If doing the above does not solve the
problem, contact the manufacturer of
the extenders for assistance.