20

Troubleshooting

External Hard Drive Troubleshooting
What Is Happening Possible Reason What to Do
Receiver does not recognize the
External Hard Drive • The hard drive is not
compatible.
• The hard drive consists of
more than one physical
internal hard drive.
• Make sure that only the external hard drive is
attached to the USB port. Having a USB hub
attached to the receiver’s USB port and having
other devices attached to this hub causes the
receiver not to recognize the external hard
drive.
• Set the receiver by pressing and holding the
POWER button on the front panel of the
receiver with the external hard drive
connected to see if the receiver recognizes the
hard drive after the reset. If not, the hard drive
is not compatible.
Pop-up message “External
Hard Drive size is not
compatible.”
The size of the external hard
drive is too small or too large. • Only install a USB 2.0 external hard drive.
• The external hard drive size must be between
50 GB and 750 GB.
Pop-up message “External
Hard Drive cannot be connected
to a separate DISH Network
account.”
• The device has been
connected to or is
associated with another
account.
• The hard drive has not been
reformatted for the receiver.
• An external hard drive can
only be used on an
authorized customer
account.
• The external hard drive can
only be used on DISH
Network accounts that are
authorized for the DVR
Conversion.
• The external hard drive has to be reformatted
before using it on a separate receiver.
• If the external hard drive has been connected
to a receiver on a different DISH Network
account and is now being moved to a receiver
not on that account, it must be reformatted
before it can be used with this receiver.
External hard drives cannot be moved
between receivers on different accounts.
Pop-up message “USB hard
drive has been used for DVR
External Hard Disk Drive
Storage with a different
receiver.”
• If the external hard drive has
been used for other
purposes, it needs to be
reformatted for use with
your receiver.
• You cannot connect an
external hard drive used for
DVR External Hard Disk
Drive Storage to a receiver
using the DVR Conversion
feature without reformatting
it.
To use the hard drive with this receiver, it must be
reformatted. Reformatting the hard drive deletes
any previous recordings.
I’ve already paid an activation
fee for the DVR External Hard
Disk Drive Storage feature and
want to use my external hard
drive on my ViP211, ViP211k, or
DISH 411 receiver.
• DISH Network DVR
Conversion is a different
service than DVR External
Hard Disk Drive Storage.
These two services have
separate activation fees.
• Your customer account has
not been authorized for
DISH Network’s DVR
Conversion.
The DVR Conversion activation and fee are
required before you can use the DVR
Conversion. The DVR Conversion activation fee
applies to all ViP211, ViP211k, and DISH 411
receivers on the account.