Troubleshooting

External Hard Drive Troubleshooting

 

 

 

 

 

 

What Is Happening

Possible Reason

What to Do

 

 

 

 

 

 

 

 

 

 

 

 

Receiver does not recognize the

• The hard drive is not

• Make sure that only the external hard drive is

 

 

External Hard Drive

compatible.

attached to the USB port. Having a USB hub

 

 

 

• The hard drive consists of

attached to the receiver’s USB port and having

 

 

 

more than one physical

other devices attached to this hub causes the

 

 

 

internal hard drive.

receiver not to recognize the external hard

 

 

 

 

drive.

 

 

 

 

• Set the receiver by pressing and holding the

 

 

 

 

POWER button on the front panel of the

 

 

 

 

receiver with the external hard drive

 

 

 

 

connected to see if the receiver recognizes the

 

 

 

 

hard drive after the reset. If not, the hard drive

 

 

 

 

is not compatible.

 

 

 

 

 

 

 

 

 

 

 

 

Pop-up message “External

The size of the external hard

• Only install a USB 2.0 external hard drive.

 

 

Hard Drive size is not

drive is too small or too large.

• The external hard drive size must be between

 

 

compatible.”

 

50 GB and 750 GB.

 

 

 

 

 

 

 

 

 

 

 

 

Pop-up message “External

• The device has been

• The external hard drive has to be reformatted

 

 

Hard Drive cannot be connected

connected to or is

before using it on a separate receiver.

 

 

to a separate DISH Network

associated with another

• If the external hard drive has been connected

 

 

account.”

account.

to a receiver on a different DISH Network

 

 

 

• The hard drive has not been

account and is now being moved to a receiver

 

 

 

reformatted for the receiver.

not on that account, it must be reformatted

 

 

 

• An external hard drive can

before it can be used with this receiver.

 

 

 

only be used on an

External hard drives cannot be moved

 

 

 

authorized customer

between receivers on different accounts.

 

 

 

account.

 

 

 

 

• The external hard drive can

 

 

 

 

only be used on DISH

 

 

 

 

Network accounts that are

 

 

 

 

authorized for the DVR

 

 

 

 

Conversion.

 

 

 

 

 

 

 

 

 

 

 

 

 

Pop-up message “USB hard

• If the external hard drive has

To use the hard drive with this receiver, it must be

 

 

drive has been used for DVR

been used for other

reformatted. Reformatting the hard drive deletes

 

 

External Hard Disk Drive

purposes, it needs to be

any previous recordings.

 

 

Storage with a different

reformatted for use with

 

 

 

receiver.”

your receiver.

 

 

 

 

• You cannot connect an

 

 

 

 

external hard drive used for

 

 

 

 

DVR External Hard Disk

 

 

 

 

Drive Storage to a receiver

 

 

 

 

using the DVR Conversion

 

 

 

 

feature without reformatting

 

 

 

 

it.

 

 

 

 

 

 

 

 

 

 

 

 

 

I’ve already paid an activation

• DISH Network DVR

The DVR Conversion activation and fee are

 

 

fee for the DVR External Hard

Conversion is a different

required before you can use the DVR

 

 

Disk Drive Storage feature and

service than DVR External

Conversion. The DVR Conversion activation fee

 

 

want to use my external hard

Hard Disk Drive Storage.

applies to all ViP211, ViP211k, and DISH 411

 

 

drive on my ViP211, ViP211k, or

These two services have

receivers on the account.

 

 

DISH 411 receiver.

separate activation fees.

 

 

 

 

• Your customer account has

 

 

 

 

not been authorized for

 

 

 

 

DISH Network’s DVR

 

 

 

 

Conversion.

 

 

 

 

 

 

 

 

 

 

 

 

20

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Dish Network 411 manual External Hard Drive Troubleshooting, What Is Happening Possible Reason What to Do

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