Reference

Troubleshooting Tables

Message Numbers

 

 

 

 

 

 

Number

Possible Reason

What to Do

 

 

 

 

 

 

 

 

• You may have just plugged in the

• Wait a few minutes to see if the message is removed. Make

 

 

 

receiver, and it is acquiring the

sure that all required cables are in place, and check that all

 

 

 

satellite signal. Or, the receiver

cable connections are tight and dry (for outdoor cables).

 

 

 

may have temporarily lost the

Make sure that the satellite dish has a clear line of sight to the

 

 

015

signal.

satellite. Check whether branches or leaves have grown into

 

 

 

the line of sight.

 

 

 

 

• Check that the Signal Strength bar in the Point Dish screen is

 

 

 

 

green and displays the word Locked, as described on

 

 

 

 

page 83. If not, contact your installer to re-aim the satellite

 

 

 

 

dish.

 

 

 

 

 

 

 

 

• The receiver may not be

• You must connect the receiver to an active telephone

 

 

 

connected to an active telephone

connection at all times. If you install two or more receivers,

 

 

018

line.

you must connect each receiver to an active telephone

 

 

 

connection at all times.

 

 

 

 

• Call the Customer Service Center at 1-800-333-DISH (3474)

 

 

 

 

for help checking the credit limit and/or to get authorization to

 

 

 

 

make a purchase.

 

 

 

 

 

 

 

 

• The receiver may not yet have

• If you have authorized the receiver, wait a few minutes to see

 

 

 

been electronically linked with the

if the message is removed. Make sure that all required cables

 

 

 

system, via the satellite signal.

are in place, and check that all cable connections are tight and

 

 

 

The satellite dish may have

dry (for outdoor cables).

 

 

 

moved so that it is no longer

• Make sure that the satellite dish has a clear line of sight to the

 

 

022

picking up the satellite signal. The

satellite. Check whether branches or leaves have grown into

 

 

cable connections may have

the line of sight.

 

 

 

loosened or have moisture inside.

• Check that the Signal Strength bar in the Point Dish screen is

 

 

 

There may be an interruption of

 

 

 

green and displays the word Locked, as described on

 

 

 

the satellite signal.

 

 

 

page 83. If not, contact your installer to re-aim the satellite

 

 

 

 

 

 

 

 

dish. If you have not authorized the receiver, call the

 

 

 

 

Customer Service Center at 1-800-333-DISH (3474) for help.

 

 

 

 

 

 

 

 

• The receiver may have

• Wait a few minutes to see if the message is removed. Make

 

 

 

temporarily lost the satellite

sure that all required cables are in place, and check that all

 

 

 

signal.

cable connections are tight and dry (for outdoor cables).

 

 

 

 

• Make sure that the satellite dish has a clear line of sight to the

 

 

026

 

satellite. Check whether branches or leaves have grown into

 

 

 

the line of sight.

 

 

 

 

• Check that the Signal Strength bar in the Point Dish screen is

 

 

 

 

green and displays the word Locked, as described on

 

 

 

 

page 83. If not, contact your installer to re-aim the satellite

 

 

 

 

dish.

 

 

 

 

 

 

 

 

• The receiver may need to get new

• Turn the receiver off. Doing this allows the receiver to

 

 

028

software before you can use it to

“download” new software via the satellite signal. The

 

 

order Pay-Per-View programs.

download may take several minutes; do not disturb or unplug

 

 

 

 

the receiver during this time. When the download is done, you

 

 

 

 

will be able to use it to order Pay-Per-View programs.

 

 

 

 

 

 

 

059

• You may have tried to close an

• If your setup includes a multi-dish switch, you must run the

 

 

installation menu without having

Check Switch test as described on page 83.

 

 

 

done the Check Switch test.

 

 

 

 

 

 

 

 

 

• You may have aimed the satellite

• Make sure that you have selected the option for the right

 

 

060

dish at one satellite, but selected

satellite on the Point Dish screen, as described on page 83.

 

 

the option for another satellite on

• Make sure that the cable(s) for the satellite you have selected

 

 

 

the Point Dish screen.

are connected to the LNBF that receives signals from that

 

 

 

 

satellite. Re-aim the satellite dish at the right satellite.

 

 

 

 

 

 

 

 

• You may have set up the receiver

• It is very important for the receiver to get the latest operating

 

 

061

to accept a transmission (a

software, so let the receiver do so. The “download” may take

 

 

“download”) of the latest

several minutes. Do not disturb or unplug the receiver during

 

 

 

operating software via the

this time.

 

 

 

satellite signal.

 

 

 

 

 

 

 

88

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411 specifications

Dish Network 411 is a comprehensive service that caters to the diverse needs of consumers by providing a robust directory assistance feature along with advanced communication tools. This service is designed to enhance user experience by allowing easy access to information, entertainment, and connectivity, all incorporated into one cohesive platform.

One of the main features of Dish Network 411 is its seamless directory assistance function. Users can reach out to the service to find contact information for businesses, government agencies, and local services. By simply dialing 411, customers can quickly obtain phone numbers and addresses without the hassle of searching online or flipping through physical directories. This feature is particularly beneficial for individuals on the go, as it saves time and effort in retrieving essential information.

Dish Network leverages advanced technology to deliver its 411 services efficiently. The company utilizes a combination of artificial intelligence and machine learning to improve its directory assistance capabilities. This technology enables the service to provide more accurate search results and personalized recommendations based on user preferences and historical interactions. Additionally, the reliance on cloud-based infrastructure ensures rapid access to vast databases, contributing to an overall efficient user experience.

Another notable characteristic of Dish Network 411 is its emphasis on user-friendliness. The service is designed to be intuitive, ensuring that even those unfamiliar with technology can navigate it with ease. The streamlined voice interface allows users to make their requests effortlessly, while the quick response times minimize waiting periods. Moreover, the integration with various devices, including smartphones, tablets, and home automation systems, enhances accessibility and convenience.

In addition to directory assistance, Dish Network 411 also encompasses features like entertainment and streaming services. Users can discover movie listings, access television show schedules, and receive recommendations for on-demand content, all with a simple request. By blending directory assistance with entertainment solutions, Dish Network creates a versatile platform that serves multiple user needs.

Overall, Dish Network 411 represents a forward-thinking approach to directory assistance and communication, employing cutting-edge technology to enhance user engagement. With its main features, user-friendly design, and integration of entertainment options, Dish Network 411 aims to empower consumers by making information and connectivity effortlessly accessible. This service stands as a testament to the company's commitment to innovation in the realm of communication and customer experience.
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