External Hard Drive Addendum
19
Troubleshooting
TROUBLESHOOTING
Use these tables if you have problems using the system. Look in this section for a
description of the problem before calling the Customer Service Center. Many problems
arise from basic misunderstandings of how the system works, especially when you are
just becoming familiar with it. To solve a particular problem, do the following:
1Review the section in this document that relates to the problem.
2If you cannot find a solution, then find the section in the following tables that relates to the
problem.
•Read the What’s Happening column until you find the problem.
•Read the information in the Possible Reason column.
•Try each of the suggested solutions in the What to Do column.
3Sometimes resetting the receiver can fix a minor problem. To reset your receiver, press
and hold the front panel POWER until the green indicator blinks once and the TV screen
goes blank. Let go of the front panel POWER. It takes a few minutes for your receiver to
reset and come back on. When you reset your receiver, your receiver downloads an
updated Program Guide.
4For more information, call the Customer Service Center at 1-800-333-DISH (3474), or see
www.dishnetwork.com or tech.dishnetwork.com.
Note: Before calling the Customer Service Center, have ready the date of purchase and
either your customer account number, the receiver conditional access number, or the
receiver model number. Press the SYSTEM INFO button on the receiver’s front panel to
display the System Information screen to find these numbers. Also, write down any error
messages that the receiver displays on your television screen.