Use these tables if you have problems using the system. Look in this section for a description of the problem before calling the Customer Service Center. Many problems arise from basic misunderstandings of how the system works, especially when you are just becoming familiar with it. To solve a particular problem, do the following:

External Hard Drive Addendum

Troubleshooting

TROUBLESHOOTING

1Review the section in this document that relates to the problem.

2If you cannot find a solution, then find the section in the following tables that relates to the problem.

Read the What’s Happening column until you find the problem.

Read the information in the Possible Reason column.

Try each of the suggested solutions in the What to Do column.

3Sometimes resetting the receiver can fix a minor problem. To reset your receiver, press and hold the front panel POWER until the green indicator blinks once and the TV screen goes blank. Let go of the front panel POWER. It takes a few minutes for your receiver to reset and come back on. When you reset your receiver, your receiver downloads an updated Program Guide.

4For more information, call the Customer Service Center at 1-800-333-DISH (3474), or see www.dishnetwork.com or tech.dishnetwork.com.

Note: Before calling the Customer Service Center, have ready the date of purchase and either your customer account number, the receiver conditional access number, or the receiver model number. Press the SYSTEM INFO button on the receiver’s front panel to display the System Information screen to find these numbers. Also, write down any error messages that the receiver displays on your television screen.

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Dish Network 411 manual Troubleshooting

411 specifications

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