Reference

89

Troubleshooting Tables
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R

074

• The receiver gives you three
chances to enter the correct
password. If you fail to do so, the
receiver “times out” and will not
allow you to try again for several
minutes.
• Wait a few minutes and then try again to enter the password.
Note: The “time out” feature is designed to prevent someone
from trying password after password until he or she happens
to guess the right one and so gains unauthorized access to
the receiver.

078, 079,

080

• You may not have connected the
receiver to an active telephone
line, or the telephone line may be
defective.
• Connect the receiver to an active telephone line. Make sure
that the telephone line to which you connect the receiver is
working properly.
Note: To be able to order Pay-Per-View programs, you must
keep the receiver connected to an active telephone line at all
times. If your setup includes more than one receiver, this
applies to each receiver. The receiver uses the telephone line
to make toll-free calls, usually in the middle of the night, to
send information to the Customer Service Center at 1-800-
333-DISH (3474).

093

• You may have set up the receiver
to reset itself back to the “factory
defaults,” that is, the settings it
had when it was shipped from the
factory.
• If you want to reset the receiver to its factory default settings,
select the Yes option. If not, select the No option.
Changing Channels
What Is Happening Possible Reason What to Do
You enter a desired channel
number. The channel
changes, but the new channel
is not exactly the channel you
entered.
• You may have made a
mistake entering the channel
number, or the channel
number you entered may be
invalid.
• Carefully try entering again the channel number
you want.
You are scanning up or down
through the channels, and the
receiver is skipping channels
that you know you have
subscribed to.
• If so, the channel displayed is
the closest possible to the
channel you entered.
•Select All Chan as the active Favorites List.
Unlock the receiver so that it does not skip adult
channels. If you want to buy a channel, call the
Customer Service Center at 1-800-333-DISH
(3474).
• If you entered the number for
a channel that you have not
subscribed to, the receiver will
change to the channel and
display a message suggesting
that you might want to
subscribe to the channel.
• If a Favorites List other than
All Chan is applied, the
receiver will skip channels that
are not on the applied list.
• If you have set up the
Program Guide to hide adult
channels and the receiver is
locked, the receiver will skip
such channels.
Message Numbers
Number Possible Reason What to Do