Reference

Troubleshooting Tables

Program Guide or the Browse Banner

 

 

 

 

 

 

What Is Happening

Possible Reason

What to Do

 

 

 

 

 

 

 

 

 

 

 

 

In the Program Guide, some

• Red means that you have not

• If you want to buy a channel, call the

 

 

channels have a red background.

subscribed to that channel.

Customer Service Center at 1-800-333-

 

 

 

You must subscribe to a

DISH (3474).

 

 

 

channel before you can tune

• Use Customer Service on dish home.

 

 

 

the receiver to it.

 

 

 

 

 

 

 

 

 

 

 

You cannot display future programs

• The Program Guide and

• Try displaying the Program Guide again

 

 

in the Program Guide or Browse

Browse Banner can display

later. By that time, it may show programs for

 

 

Banner.

programs scheduled for an

the time and date you want.

 

 

 

extended, but not unlimited

 

 

 

 

time beyond the present.

 

 

 

 

 

 

 

 

You cannot display programs that

• The Program Guide and

• Contact the program providers (for example,

 

 

have ended in the Program Guide

Browse Banner can display

the channel or network affiliate that

 

 

or Browse Banner.

only programs that have not

broadcast the program) for details on past

 

 

 

yet ended. These features

programs.

 

 

 

cannot display a time earlier

 

 

 

 

than the present.

 

 

 

 

 

 

 

 

When you are using the Program

• You may have applied a

• You can change the applied Favorites List

 

 

Guide or Browse Banner, some

Favorites List other than the

while using the Program Guide by pressing

 

 

channels are missing.

list named All Chan.

the remote control Guide button. You can

 

 

 

 

choose another custom Favorites List, the

 

 

 

 

All Chan list, which includes all the channels,

 

 

 

 

or the All Sub list, which includes all

 

 

 

 

subscribed channels.

 

 

 

• You may have set up the

• Unlock the receiver for the Program Guide to

 

 

 

Program Guide so that when

display adult channels.

 

 

 

the receiver is locked, the

 

 

 

 

Guide hides adult channels

 

 

 

 

 

 

 

 

 

 

 

 

Favorites Lists

 

 

 

 

 

 

What Is Happening

Possible Reason

What to Do

 

 

 

 

 

 

 

You press the remote Guide

• If you have not added

• You must add channels to a custom Favorites List

 

 

button while the Program

channels to any custom

before you can apply it.

 

 

Guide is displayed. You find

Favorites List, you will be able

 

 

 

that you can apply only the All

to apply only the All Chan list

 

 

 

Chan list or the All Sub list.

or the All Sub list.

 

 

 

 

 

 

 

 

You try to change the

• The receiver will not allow you

• Choose another list to change.

 

 

All Chan list or the All Sub list.

to change the All Chan list or

Note: You can change the All Sub list by changing

 

 

The receiver displays an

the All Sub list.

what channels you buy.

 

 

ERROR message.

 

 

 

 

 

 

 

 

 

You try to apply an empty

• The receiver will not allow you

• Choose another list to apply, or add at least one

 

 

Favorites List. The receiver

to apply an empty list.

channel to the empty list.

 

 

displays an ERROR message.

 

 

 

 

 

 

 

 

 

A Favorites List does not show

• If you have set up the

• Unlock the receiver for the list to show adult

 

 

channels that you know you

Program Guide to hide adult

channels.

 

 

have added to it.

channels and the receiver is

 

 

 

 

locked, the Favorites List will

 

 

 

 

not show such channels.

 

 

 

 

 

 

 

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Dish Network 411 manual Favorites Lists

411 specifications

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