Chapter 11
82
Using Troubleshooting Tools
USING TROUBLESHOOTING TOOLS
Your receiver has diagnostic tools that a Customer Service Representative may ask you to
use if you should ever run into problems while using your equipment. Even though these
tools are quite helpful, it is recommended that you only use them when on the phone with
a DISH Network representative.

Resetting Your Receiver

Reset your receiver as directed by the Customer Service Representative as follows:
1Press and hold the front panel POWER until the green indicator blinks once and the TV
screen goes blank.
2Let go of the front panel POWER.
It will take a few minutes for your receiver to reset and come back on. When you reset
your receiver, your receiver will download an updated Program Guide.

Diagnostics

The Customer Service Representative may ask you to open the Diagnostics screen.
Remember to have an active phone line connected to your receiver.
1Press MENU, select System Setup (6), and then select Diagnostics. The Diagnostics
screen shows you various tests the Customer Service Representative may ask you to
perform on your receiver:
•Connection - Tests for a valid receiver phone connection.
•Dial Out - If “No Dial Out Pending” is displayed, the receiver does not need to have its
smart card records updated.
•Counters - Shows you a list of diagnostic counters. Use PAGE UP and PAGE DOWN
to scroll through the list of counters displayed.
2Select Done.