External Hard Drive Addendum
21

Troubleshooting

Timers

167084

Pop-up message “USB mass
storage device has to be
reformatted to support DISH
Network DVR functionality.”
Receiver detects an external
hard drive at the USB 2.0 port. • The device must be reformatted to provide
DVR Conversion. Any information on the hard
drive is lost in the reformatting process.
• If you are connecting an external hard drive
previously used on a ViP211, ViP211k, or
DISH 411 receiver to a DISH Network HD-
DVR receiver (such as a ViP612, ViP622,
ViP722k DVR, or ViP722), you are using your
external hard drive for a different product
feature called DVR External Hard Disk Drive
Storage. DVR Conversion requires
reformatting the external hard drive which
deletes all recordings. A separate activation
fee applies.
Pop-up message “Receiver has
detected a USB hard drive and
has to be restarted to use the
DISH Network DVR feature.”
The satellite receiver has to be
restarted in order to provide the
DVR Conversion features
Receiver needs to reset before it can use the
DVR Conversion features, such as pause live TV
or recording programs.
What Is Happening Possible Reason What to Do
You set up an event timer, but
the timer does not operate at
all.
• You may have several
timers set up for the same
time and the event timer you
set is at a lower priority than
others.
• Check the Priorities as described on page10.
• You may have selected New
Episodes and the timer you
set was for an episode that is
not new.
• Check the Timer Frequency as described on
page10.
• See Reasons Why Timers are Skipped on
page12.
You set up a DishPASS timer
and you notice that you have
no space left on your My
Recordings.
The DishPASS timer may have
included more matching
programs than what you
expected.
Delete that DishPASS timer and begin again. See
page16.
What Is Happening Possible Reason What to Do