Reference

Troubleshooting Tables

Message Numbers

 

 

 

 

 

 

Number

Possible Reason

What to Do

 

 

 

 

 

 

 

 

• There may be a problem with the

• Check the coaxial cables and their connections to and from

 

 

 

multi-dish switch.

the multi-dish switch. Make sure that all required cables are in

 

 

001

 

place, and check that all cable connections are tight and dry

 

 

 

(for outdoor cables). Run Check Switch as described on

 

 

 

 

page 83. If this does not work, call the Customer Service

 

 

 

 

Center at 1-800-333-DISH (3474) for help.

 

 

 

 

 

 

 

 

• Heavy rain, snow, or cloud cover

• Note the local weather conditions. Remove any snow or other

 

 

 

may be interfering with

debris which may have collected on the satellite dish.

 

 

 

transmission of the satellite

Make sure that the satellite dish has a clear line of sight to the

 

 

002

signal, or there may be other

satellite. Check whether branches or leaves have grown into

 

 

interference.

the line of sight.

 

 

 

 

• Make sure that the satellite dish is aimed at the satellite.

 

 

 

 

Check the strength of the signal using the Point Dish screen

 

 

 

 

as described on page 83. Consult your installer to re-aim the

 

 

 

 

dish, if necessary, to obtain the strongest possible signal.

 

 

 

 

 

 

 

 

• The wrong type of coaxial cable

• Make sure the system uses RG6 coaxial cable; if not, call your

 

 

 

may be used in the system, or the

dealer or installer.

 

 

 

cable run length may be too long.

• Check the dish-to-receiver cable run length. If your entire

 

 

 

Or, there may be a problem with

system is DISH Pro, it can be as much as 200 feet. If it is a

 

 

003, 004

the multi-dish switch.

Legacy system, it should not be more than 100 feet. Check

 

 

 

the coaxial cables and their connections to and from the multi-

 

 

 

 

dish switch. Make sure that all required cables are in place,

 

 

 

 

and check that all cable connections are tight and dry (for

 

 

 

 

outdoor cables). If this does not work, do the Check Switch

 

 

 

 

test described on page 83.

 

 

 

 

 

 

 

 

• The receiver may not yet have

• If you have authorized the receiver, wait a few minutes to see

 

 

 

been electronically linked with the

if the message is removed. Make sure that all required cables

 

 

 

system, via the satellite signal.

are in place, and check that all cable connections are tight and

 

 

 

The satellite dish may have

dry (for outdoor cables).

 

 

 

moved so that it is no longer

• Make sure that the satellite dish has a clear line of sight to the

 

 

005

picking up the satellite signal. The

satellite. Check whether branches or leaves have grown into

 

 

 

cable connections may have

the line of sight. Check that the Signal Strength bar in the

 

 

 

loosened or have moisture inside.

Point Dish screen is green and displays the word Locked, as

 

 

 

There may be an interruption of

described on page 83. If not, contact your installer to re-aim

 

 

 

the satellite signal.

the satellite dish. If you have not authorized the receiver, call

 

 

 

 

the Customer Service Center at 1-800-333-DISH (34740 for

 

 

 

 

help.

 

 

 

 

 

 

 

 

• The receiver may not be

• You must connect the receiver to an active telephone

 

 

006

connected to an active telephone

connection at all times. If you install two or more receivers,

 

 

line.

you must connect each receiver to an active telephone

 

 

 

 

connection at all times.

 

 

 

 

 

 

 

 

• Viewers in specific areas are

• Remember that the program providers specify which

 

 

 

prohibited from watching certain

programs are “blacked out” for which viewers, not DISH

 

 

 

programs. For example, viewers

Network.

 

 

011, 012

who live close to a particular

 

 

 

football stadium may be

 

 

 

 

prohibited from watching football

 

 

 

 

games that are played in that

 

 

 

 

stadium.

 

 

 

 

 

 

 

 

 

• You may have tried to tune to a

• You must buy a channel before you can tune to a program on

 

 

013, 014

program on a channel which you

that channel. Call the Customer Service Center at 1-800-333-

 

 

have not bought.

DISH (3474) to buy the channel, or if you believe this message

 

 

 

 

was displayed by mistake.

 

 

 

 

 

 

87

1

2

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9

10

11 R

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Dish Network 411 manual Number Possible Reason What to Do, 001, 002, 003, 005, 006, 011, 013
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411 specifications

Dish Network 411 is a comprehensive service that caters to the diverse needs of consumers by providing a robust directory assistance feature along with advanced communication tools. This service is designed to enhance user experience by allowing easy access to information, entertainment, and connectivity, all incorporated into one cohesive platform.

One of the main features of Dish Network 411 is its seamless directory assistance function. Users can reach out to the service to find contact information for businesses, government agencies, and local services. By simply dialing 411, customers can quickly obtain phone numbers and addresses without the hassle of searching online or flipping through physical directories. This feature is particularly beneficial for individuals on the go, as it saves time and effort in retrieving essential information.

Dish Network leverages advanced technology to deliver its 411 services efficiently. The company utilizes a combination of artificial intelligence and machine learning to improve its directory assistance capabilities. This technology enables the service to provide more accurate search results and personalized recommendations based on user preferences and historical interactions. Additionally, the reliance on cloud-based infrastructure ensures rapid access to vast databases, contributing to an overall efficient user experience.

Another notable characteristic of Dish Network 411 is its emphasis on user-friendliness. The service is designed to be intuitive, ensuring that even those unfamiliar with technology can navigate it with ease. The streamlined voice interface allows users to make their requests effortlessly, while the quick response times minimize waiting periods. Moreover, the integration with various devices, including smartphones, tablets, and home automation systems, enhances accessibility and convenience.

In addition to directory assistance, Dish Network 411 also encompasses features like entertainment and streaming services. Users can discover movie listings, access television show schedules, and receive recommendations for on-demand content, all with a simple request. By blending directory assistance with entertainment solutions, Dish Network creates a versatile platform that serves multiple user needs.

Overall, Dish Network 411 represents a forward-thinking approach to directory assistance and communication, employing cutting-edge technology to enhance user engagement. With its main features, user-friendly design, and integration of entertainment options, Dish Network 411 aims to empower consumers by making information and connectivity effortlessly accessible. This service stands as a testament to the company's commitment to innovation in the realm of communication and customer experience.
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