SERVICE AND SUPPORT
EATON PowerXpert®Gateway Series 1000 Card User’s Guide S164201670 Rev 1
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Two-Year Limited Warranty (US and Canada)Power Xpert Gateway (PXGX) Series 1000 and Series 2000 Cards
WARRANTOR:
The warrantor for the limited warranties set forth herein is Eaton Electrical Inc., a Delaware
Corporation company (“Company”).
LIMITED WARRANTY:
This limited warranty (this “Warranty”) applies only to the original End-User (the “End-User”)
of the Power Xpert Gateway (PXGX) Series 1000 or Series 2000 Card (the “Product”) purchased on or after June 1,
2004 and cannot be transferred. This Warranty applies even in the event that the Product is initially sold by
Company for resale to an End-User.
LIMITED WARRANTY PERIOD:
The period covered by this Warranty for the Product installed [and currently located]
in the fifty (50) United States, the District of Columbia, and Canada is twenty-four (24) months from the date of
purchase.
WHAT THIS LIMITED WARRANTY COVERS:
The warrantor warrants that the Product (the “Warranted Item”) is free
from defects in material and workmanship. If, in the opinion of Company, a Warranted Item is defective and the
defect is within the terms of this Warranty, Company’s sole obligation will be to repair or replace such defective
Warranted Item (including by providing service, parts and labor, as applicable), at the option of Company.
PROCEDURES FOR REPAIR OR REPLACEMENT OF WARRANTED ITEMS:
The Warranted Item will be repaired or
replaced at a Company site or such other location as determined by Company.
If the Warranted Item is to be replaced by Company, and the End-User supplies a credit card number or purchase
order for the value of the replacement Product, Company will use commercially reasonable business efforts to ship
(via standard ground shipment and at no cost to the End-User) the replacement Warranted Item to the End-User
within one (1) business day after Company receives notice of the warranty claim. In such case, the End-User must
return (at Company’s expense) the defective Warranted Item to Company in the same packaging as the
replacement Warranted Item received by the End-User or as otherwise instructed by Company. If Company does
not receive the defective Warranted Item, Company will either charge the End-User’s credit card, or send the
End-User an invoice (which the End-User agrees to pay), for the value of the replacement Product.
If the Warranted Item is to be replaced by Company, but the End-User is unwilling or unable to supply a credit card
number or purchase order for the value of the replacement Product, Company will use commercially reasonable
business efforts to ship (via standard ground shipment and at no cost to the End-User) the replacement Warranted
Item to the End-User within one (1) business day after Company receives the defective Product from the End-User.
In any case, Company will provide shipping instructions and will pay its designated carrier for all shipping charges for
return of defective equipment and replacement of Warranted Items. Any returned Warranted Item or parts that are
replaced may be new or reconditioned. All Warranted Items returned to Company and all parts replaced by
Company shall become the property of Company.
WHAT THIS LIMITED WARRANTY DOES NOT COVER:
This Warranty does not cover any defects or damages
caused by: (a) failure to properly store the Product before installation; (b) shipping and delivery of the Product if
shipping is FOB Factory; (c) neglect, accident, abuse, misuse, misapplication, or incorrect installation; (d) repair or
alteration not authorized in writing by Company personnel or performed by an authorized Company Customer
Service Engineer or Agent; (e) improper testing, operation, maintenance, adjustment, or modification of any kind not
authorized in writing by Company personnel or performed by an authorized Company Customer Service Engineer or
Agent; or (f) use of the Product under other than normal operating conditions or in a manner inconsistent with the
Product’s labels or instructions.
This Warranty is not valid if the Product’s serial numbers have been removed or are illegible. Any Warranted Items
repaired or replaced pursuant to this Warranty will be warranted for the remaining portion of the original Warranty
subject to all the terms thereof.