If you found the router is working improperly or stop responding to you, don’t panic! Before you contact your dealer of purchase for help, please read this troubleshooting first. Some problems can be solved by you within very short time!
Scenario | Solution | |
Router is not | a. Please check the connection of power cord | |
responding to me |
| and network cable of this router. All cords |
when I want to access |
| and cables should be correctly and firmly |
it by web browser |
| inserted to the router. |
| b. If all LEDs on this router are off, please | |
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| check the status of A/C power adapter, and |
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| make sure it’s correctly powered. |
| c. You must use the same IP address section | |
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| which router uses. |
| d. Are you using MAC or IP address filter? | |
|
| Try to connect the router by another |
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| computer and see if it works; if not, please |
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| restore your router to factory default |
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| settings (pressing ‘reset’ button for over 10 |
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| seconds). |
| e. Set your computer to obtain an IP address | |
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| automatically (DHCP), and see if your |
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| computer can get an IP address. |
| f. | If you did a firmware upgrade and this |
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| happens, contact your dealer of purchase for |
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| help. |
| g. If all above solutions don’t work, contact | |
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| the dealer of purchase for help. |
Can’t get connected to | a. Go to ‘Status’ | |
Internet |
| menu, and check Internet connection status. |
| b. Please be patient, sometime Internet is just | |
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| that slow. |
| c. If you connect a computer to Internet | |
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| directly before, try to do that again, and |
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| check if you can get connected to Internet |
