4.Make sure the tractor that comes with your printer is installed in the push position.

5.If an additional pull tractor is installed, remove it. If any options are installed, remove them and pack them in their original boxes.

6.Make sure the print head is not hot. Then remove the ribbon cartridge.

7.Repack the printer and all the other items in their original packing materials and place them in the printer’s original box.

Troubleshooting

You can solve most printing problems by checking for the solutions in this section. It explains:

❏How to read the control panel lights that indicate errors (page 77)

❏Problems and solutions (page 79)

❏Clearing paper jams (page 93)

❏Printing a self test (page 94)

❏Where to get help if you need assistance from Epson (page 96)

76Maintenance and Troubleshooting