Chapter 6:
Solving
Problems
As you use your printer, you may occasionally experience a problem. The first thing you should do is diagnose the problem following the guidelines in this chapter. Then try the most likely solutions until the problem is fixed.
This chapter provides instructions for the following:
•Diagnosing problems
•Using the control panel to check the printer
•Improving print quality
•Solving operational problems
•Solving miscellaneous printing problems
•Solving paper problems, including clearing paper jams
Diagnosing Problems
The EPSON Stylus Pro 7600 and 9600 include a number of ways to help you diagnose problems:
•To identify the most common problems, check the messages and lights on the printer’s control panel. See page 166 for more information.
•If you’re using the EPSON printer driver and Monitor3 (Macintosh) or Status Monitor 3 (Windows) utility, check your software for error messages (see page 106 for Macintosh or page 122 for Windows).
•To determine whether the problem is caused by the printer itself, disconnect the printer from your computer and run a nozzle check from the control panel. See page 132 for instructions.
•If none of the suggested solutions in this chapter solve your problem, contact EPSON as described under “Where To Get Help” on page 11.