| Solving Problems 171 |
Print quality problems (continued) | |
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Problem | Solution |
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Your print has gaps or | • Check the expiration date printed on each of the ink cartridges. If the cartridge is |
appears faint. | too old, replace it as described on page 141. |
| • Make sure the Media Type setting in the printer software is correct for the media |
| you’re printing on. |
| • Run a nozzle check and cleaning cycle (see page 132). |
| • Check the Ink Out lights and replace ink cartridges if your ink supply is low, as |
| described on page 141. |
| • The paper thickness setting is not correct for the paper you’re printing on. Use your |
| printer software (page 102 for Macintosh or page 120 for Windows) to choose the |
| correct setting. You may also need to adjust the Color Density. When you’re done |
| printing with a custom paper profile, be sure to return the setting to standard |
| (STD). |
| • The platen gap setting is too wide. Use the control panel to change the setting to |
| STANDARD, or to NARROW if printing on very thin paper. See page 81 for |
| instructions. |
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Your print appears | • Make sure the Media Type setting in the printer software is correct for the media |
blurry or smeared. | you’re printing on. |
• If you’re printing on
• Your paper doesn’t meet the required specifications or wasn’t stored in a dry,
• If you’re using cut sheet media, make sure the printable side is face up.
• Ink has leaked into the paper path. Wipe the paper path area of the printer with a soft, clean cloth. See page 157 for cleaning instructions.
• Deselect the High Speed setting in your printer software’s Advanced dialog box.
• The platen gap setting is too narrow. Use the control panel to change the setting to WIDE or WIDER. See page 81 for instructions.
• Run a nozzle check and cleaning cycle (see page 132).