Epson C9200 Series Customer Support, Before Contacting Epson, Contacting Customer Support, Help for Users in Australia

EPSON AcuLaser C9200 Series User's Guide

Appendix B

Customer Support

Contacting Customer Support

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information:

❏Product serial number

(The serial number label is usually on the back of the product.)

❏Product model

❏Product software version

(Click About, Version Info, or similar button in the product software.)

❏Brand and model of your computer

❏Your computer operating system name and version

❏Names and versions of the software applications you normally use with your product

Help for Users in Australia

Epson Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:

Your Dealer

Don’t forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take.

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