Problem Solver 166
When a Maintenance Call/Service Call Occurs

Call-for-Service Request Error Codes

The portions indicated by asterisks (“*”) vary depending on the type of error.

Error messages What to do

Maintenance Request
Replace Part Soon/Replace Part Now
XXXXXXXX
A part used in the printer is nearing the end of its service life.
Contact your dealer or EPSON Support and tell them the maintenance request
code.
You cannot clear the maintenance request until the part is replaced. A service
call occurs if you continue to use the printer.
Call For Service
XXXX Error XXXX
Power off and then on. If this doesn’t
work, note the code and call for service.
A call for service occurs when:
The power cable is not connected securely
An error that cannot be cleared occurs
When a call for service has occurred, the printer automatically stops printing.
Turn off the printer, disconnect the power cable from the outlet and from the AC
inlet on the printer, and then reconnect. Turn on the printer again multiple
times.
If the same call for service is displayed on the LCD panel, contact EPSON Support
for assistance. Tell them the call for service code is "XXXX".
Carriage error 11**
Media feed error 12**, 15A*, 161*
Circuit error 00**, 13**, 1A**, 1F**, 20**, 3000, Dx**, Fx**
Ink system error 14**,162*
Component has reached end of
service life
110*, 143*
Mechanical error 15**
Heater error 19**