8Troubleshooting | Epson TM-H5000/H5000P specification

2)Turn off the power switch.

3)Open a front cover(rid).

4)Turn on the power switch while turning on “JOURNAL/ SLIP FEED button.

5)Push “JOURNAL/SLIP FEED” button 3 times.

6)Close a SLIP front cover (rid).

7)Following message will be printed on receipt paper and “SLIP” LED flushes.

****** WAVEFORM TRANSMISSION MODE

*****

Please set back

8)Peel off the pasteboard portion of a designated point of a cleaning sheet.

*This procedure, 8) , is required only for an adhesive cleaning sheet.

3-8Troubleshooting

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Epson TM-H5000/H5000P manual 8Troubleshooting

Contents

TM-H5000/H5000P TM-H5000/H5000P Labels Printer Parts and Labels Quick Reference Setting Up the PrinterInstalling and Replacing Paper Solving ProblemsPage Iii FCC Compliance StatementFor American Users Declaration of Conformity EMI and Safety Standards Applied Reference Setting Up and UsingAbout This Manual Receipt Section FeaturesIntroduction Slip Section Specified Thermal Paper NTP080-80 Options and AccessoriesOrdering Paper and Supplies Jujo Thermal Oy Finland Other Qualified Suppliers for Thermal Paper Kanzaki Specialty Papers, Inc Ordering Ribbon Cassettes Contents Xii Unpacking Setting Up the Printer Removing the protective material 2Setting Up the Printer Connecting the computer Connecting the Cables and Grounding the Printer 4Setting Up the Printer Connecting the Drawer Anschließen der Lade 6Setting Up the Printer Grounding the Printer Connecting the Display Module 8Setting Up the Printer Connecting the Power SupplyPage 10Setting Up the Printer Installing or Replacing the Paper Roll Setting Up the Printer 12Setting Up the Printer Installing the Ribbon Cassette 14Setting Up the Printer Running the self test with a paper roll Using the Power Switch CoverSelf Test Running the self test with slip paper 16Setting Up the Printer Adjustments and Settings 18Setting Up the Printer Slip Control Panel Using the PrinterOperating the Control Panels Paper Roll Control Panel Paper roll panel lights Indicator lights2Using the Printer Buttons Slip panel lights Slip Paper Handling After printing when the Slip light is off, remove the slip Reading Micr characters on personal checks Using the Micr Reader Option 6Using the Printer Printing problems TroubleshootingTroubleshooting General problems 2Troubleshooting Error light is off, but nothing is printed Slip section printout is faint Cleaning the paper roll print headPaper roll printing is poor Paper is jammed inside the printer Paper handling problems4Troubleshooting Line of dots is missing in the printout Troubleshooting Auto cutter is jammed Auto cutter problems6Troubleshooting During in the self test mode Cleaning the Optional Micr MechanismMica cleaning method Recommended Cleaning procedure 8Troubleshooting Adhesice cleaning sheet Refer to Figure Explanatin of a cleaning sheetCommand code sequence Moistened Cleaning sheet Hexadecimal Dump 10Troubleshooting Character size and printing speed Printing SpecificationsReference Information Slip Paper Receipt Paper Character size, characters per line Line spacing default 4.23 mm 1/6 Micr Reader Option Ribbon Specifications Paper Specifications 6Reference Information Ambient temperature and copy capabilitySlip paper Copy capability and paper thickness 8Reference Information Reference Information Consumption at Electrical CharacteristicsReliability Current Receipt Mcbf 12Reference Information TemperatureEnvironmental Conditions Humidity Commands CommandsCommand Notation Control Commands DLE EOT n 2Commands ESC SP n DLE ENQ n ESC $ nL nH 4CommandsESC ! n ESC & y c1 c2 x1 d1...dy × x1...xk d1...dy × xk ESC % n ESC m nL nH d1 ... dk 6Commands ESC 3 n ESC n ESC ? n 8CommandsESC = n ESC E n ESC C nESC D n1 ... nk NUL ESC K n 10CommandsESC G n ESC J n ESC T n ESC R n ESC V n 12CommandsESC U n ESC c 0 n ESC \ nL nHESC a n ESC c 3 n 14CommandsESC c 1 n Each bit of n is used as follows ESC c 4 n ESC f t1 t2 16CommandsESC c 5 n ESC d n ESC q ESC p m t1 t2 GS ! n 18Commands GS x y d1 ... dx × y × GS $ nL nH GS B n 20CommandsGS / m GS I n GS H n ➀ GS V m ➁ GS V m n 22CommandsGS L nL nH GS P x y GS r t m GS W nL nHGS \ nL nH GS a n 24Commands ➀ GS k m d1...dk NUL ➁ GS k m n d1...dn GS f n GS r n 26Commands GS w n FS a 0 n Micr Control Commands only for printers with Micr28Commands DLE EOT BS n FS c FS aFS b 30Commands Serial interface specification Dip Switch and Paper Near End SettingsSetting the DIP Switches DIP switch functions 2Dip Switch and Paper Near End Settings Dip Switch and Paper Near End Settings A-3 4Dip Switch and Paper Near End Settings Parallel interface specification Dip Switch and Paper Near End Settings A-5 6Dip Switch and Paper Near End Settings Changing the DIP switch settings Dip Switch and Paper Near End Settings A-7 Adjusting the Paper Near End Sensor 8Dip Switch and Paper Near End Settings Epson Sales Subsidiaries B-1 Epson Sales Subsidiaries 2EPSON Sales Subsidiaries