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Number of Agents |
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Adaptation Unit - 10 | |
| Adaptation Unit - 20 |
| Adaptation Unit - 30 |
| Adaptation Unit - 40 |
The adaptation unit is fitted to the parallel port. If the adaptation unit is removed the CCS will not function. The unit has no effect on printing, and will work if the printer is off line, turned off altogether, or not connected. When a printer is fitted the printer cable PC connector is fitted into the adaptation unit.
Exchange to PC Connection
The PC is connected to the exchange for event data capture via a serial port.
PC side:
The standard port for the connection is COM1, however, it is possible to config- ure any available port for the connection.
Exchange side:
Use a free V.24 port on
Line Driver
Where the distance between PC and exchange exceeds 15 metres a line driver or short haul modem must be incorporated in the link. Follow the manufacturer’s instructions for setting up and connecting the line driver. The line driver chosen should ideally have a selectable baud rate to allow for any reconfiguring of the line speed. The default system settings are 1200 baud, 8 data bits, 1 stop bit, and no parity (see Settings in BusinessPhone Exchange for Call Centre Supervisor).
System Printer
The CCS will print to any connected printer which is supported by Windows. Some printers have limited font support under Windows and using these printers may affect the layout of certain reports generated by the CCS. Recommended printers include HP laserjet and inkjet printers, Epson 850
Note: Certain printers using EPP/EPC modes cause a conflict with the adapta- tion unit and in these cases a second parallel port will be required for the connection of the printer.
BusinessPhone Call Centre Supervisor - Standard |
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Installation Guide | 14 |
EN/LZT BS 102 063/S R2B
