Ericsson BusinessPhone guide

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BusinessPhone Call Centre Supervisor - Standard
Installation Guide	iv

EN/LZT BS 102 063/S R2C

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Ericsson BusinessPhone manual HOFRPHWRWKH%XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRU

Contents

S i n e s sphone EN/LZTBS 102 063/S R2C HOFRPHWRWKH%XVLQHVV3KRQH &DOO&HQWUH6XSHUYLVRU HOFRPHWRWKH%XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRU 7DEOHRI&RQWHQWV DQJXDJH8SGDWH QVWDOODWLRQ$SSHQGL 7DEOHRI&RQWHQWV Qwurgxfwlrq KDWVQHZLQ5HOHDVH 520HOLYHUHGZLWK&&63DFNDJH Install Acrobat Reader Install CCS softwareCCS Documentation Installation of CCS Documenation Dimensioning Tool for ACD Standard PC Specification for Using Documentation on CD-ROM Standard PC Specification DVLF+DUGZDUH5HTXLUHPHQWVFkdqjh 5HTXLUHPHQWV Rpsxwhu 5HTXLUHPHQWV Number of Agents Exchange to PC ConnectionPC side Exchange side DVLF6RIWZDUH5HTXLUHPHQWV Operating System SoftwareApplication Software Registration QVWDOODWLRQ3URFHGXUHV 6HULDO3RUWV$GDSWDWLRQ8QLW \VWHP3ULQWHU $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ RUODQGDWDEDVHQJLQH% $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ Installation Guide Click on install software Click on install ccs standard XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRU BusinessPhone Call Centre Supervisor Standard $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ 1HZ,QVWDOODWLRQ 8SJUDGHDWDEDVHIURP&&69WR&&69 Start the Converting Program $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ If you chose the defaults Restart the System If you have not chosen the default directories then 3RVW,QVWDOODWLRQ&RQILJXUDWLRQ DWDEDVH&RQILJXUDWLRQ 6HWWLQJ$OLDVHV Click the Aliases tab to open the Aliases TA\CONFIG 3DUDGRULYHU QLWLDO6WDUW8S 6WDUW8S*URXS Windows for Workgroups Time / Date Format QLWLDO&KHFNV 6WDUW8S0LQLPXP&RQILJXUDWLRQ No other User exists in the CCS at this time DQJXDJH8SGDWH QVWDOOLQJ/DQJXDJHLOHV DQJXDJH8SGDWH LVSOD\8QLW&RQQHFWLRQ HqhudoUrdgfdvwxqfwlrq 6WDQGDUG,QIRUPDWLRQLVSOD\8QLWV LVSOD\8QLWULYHUV2WKHULVSOD\8QLWV Design QVWDOOLQJDLVSOD\8QLW 6HULDO&RQQHFWLRQ Way D Type Connector QVWDOOLQJDLVSOD\8QLW RQQHFWLQJ0XOWLSOH8QLWV Address Selection LVSOD\8QLW&RQQHFWLRQ 0DQDJHPHQWXQFWLRQV $GGLQJD1HZLVSOD\8QLW LVSOD\8QLW1DPH LVSOD\8QLW7\SH Rpphylfh $GGUHVV DXG5DWHKDQJLQJ&RQQHFWLRQ3DUDPHWHUV 7HVWLQJ&RQQHFWLRQV HOHWLQJD&RQQHFWLRQ 6LQJOH&RORXU,QIRUPDWLRQLVSOD\ 7HFKQLFDOGDWD 0XOWLFRORXU,QIRUPDWLRQLVSOD\ 7HFKQLFDOGDWD Random $GGLQJD1HZLVSOD\8QLW 7URXEOH6KRRWLQJ7LSV 99LUWXDOHYLFHULYHU6HWWLQJV HIDXOW3ULQWHUDQG5HSRUWV LVSOD\8QLWV 0LVVLQJ$&4XHXHVRU$JHQW*URXSV DWDEDVH3UREOHPV 1RDWDLQ5HSRUWV URQJ6FKHGXOHG$FWLRQV QVWDOODWLRQ$SSHQGL RQQHFWLRQEHWZHHQ3&DQGFKDQJH RQQHFWLRQEHWZHHQ3&DQGLVSOD\8QLW XVLQHVV3KRQHHFKDQJH QVWDOODWLRQ$SSHQGL ASB QVWDOODWLRQ$SSHQGL Communication is our business