Communication is our business | Ericsson BusinessPhone instruction

Communication is our business

Ericsson’s 100,000 employees are active in more than 130 countries. Their combined expertise in fixed and mobile phones and infocom systems makes Ericsson a world leading supplier in tele- communications.

Ericsson’s Information on demand Database can be addressed at:

http//www.ericsson.com

Ericsson Austria AG
Pottendorfer Strasse 25 - 27
A-1121 Vienna, Austria	© Ericsson Austria 03/2000
Telephone:+43-1-81 100-5450	© Ericsson Austria 03/2000
Telefax: +43-1-81 100-5437	EN/LZTBS 102 063/S R2C

Subject to alteration without prior notice. This is a part of FAS BS 203 01/CD R3C

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Ericsson BusinessPhone manual Communication is our business

Contents

S i n e s sphone EN/LZTBS 102 063/S R2C HOFRPHWRWKH%XVLQHVV3KRQH &DOO&HQWUH6XSHUYLVRU HOFRPHWRWKH%XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRU 7DEOHRI&RQWHQWV DQJXDJH8SGDWH QVWDOODWLRQ$SSHQGL 7DEOHRI&RQWHQWV KDWVQHZLQ5HOHDVH Qwurgxfwlrq 520HOLYHUHGZLWK&&63DFNDJH Install Acrobat Reader Install CCS softwareCCS Documentation Dimensioning Tool for ACD Installation of CCS Documenation Standard PC Specification for Using Documentation on CD-ROM DVLF+DUGZDUH5HTXLUHPHQWV Standard PC SpecificationFkdqjh 5HTXLUHPHQWV Rpsxwhu 5HTXLUHPHQWV Exchange to PC Connection Number of AgentsPC side Exchange side Operating System Software DVLF6RIWZDUH5HTXLUHPHQWVApplication Software Registration 6HULDO3RUWV QVWDOODWLRQ3URFHGXUHV$GDSWDWLRQ8QLW \VWHP3ULQWHU RUODQGDWDEDVHQJLQH% $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ Installation Guide XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRU Click on install software Click on install ccs standard BusinessPhone Call Centre Supervisor Standard $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ 1HZ,QVWDOODWLRQ Start the Converting Program 8SJUDGHDWDEDVHIURP&&69WR&&69 $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ Restart the System If you chose the defaults If you have not chosen the default directories then DWDEDVH&RQILJXUDWLRQ 3RVW,QVWDOODWLRQ&RQILJXUDWLRQ 6HWWLQJ$OLDVHV Click the Aliases tab to open the Aliases 3DUDGRULYHU TA\CONFIG 6WDUW8S*URXS QLWLDO6WDUW8S Time / Date Format Windows for Workgroups 6WDUW8S QLWLDO&KHFNV0LQLPXP&RQILJXUDWLRQ No other User exists in the CCS at this time QVWDOOLQJ/DQJXDJHLOHV DQJXDJH8SGDWH DQJXDJH8SGDWH LVSOD\8QLW&RQQHFWLRQ HqhudoUrdgfdvwxqfwlrq 6WDQGDUG,QIRUPDWLRQLVSOD\8QLWV LVSOD\8QLWULYHUV2WKHULVSOD\8QLWV Design 6HULDO&RQQHFWLRQ QVWDOOLQJDLVSOD\8QLW QVWDOOLQJDLVSOD\8QLW Way D Type Connector Address Selection RQQHFWLQJ0XOWLSOH8QLWV LVSOD\8QLW&RQQHFWLRQ 0DQDJHPHQWXQFWLRQV LVSOD\8QLW1DPH $GGLQJD1HZLVSOD\8QLW Rpphylfh LVSOD\8QLW7\SH $GGUHVV DXG5DWHKDQJLQJ&RQQHFWLRQ3DUDPHWHUV HOHWLQJD&RQQHFWLRQ 7HVWLQJ&RQQHFWLRQV 7HFKQLFDOGDWD 6LQJOH&RORXU,QIRUPDWLRQLVSOD\ 7HFKQLFDOGDWD 0XOWLFRORXU,QIRUPDWLRQLVSOD\ Random $GGLQJD1HZLVSOD\8QLW 99LUWXDOHYLFHULYHU6HWWLQJV 7URXEOH6KRRWLQJ7LSV LVSOD\8QLWV HIDXOW3ULQWHUDQG5HSRUWV DWDEDVH3UREOHPV 0LVVLQJ$&4XHXHVRU$JHQW*URXSV URQJ6FKHGXOHG$FWLRQV 1RDWDLQ5HSRUWV RQQHFWLRQEHWZHHQ3&DQGFKDQJH QVWDOODWLRQ$SSHQGL XVLQHVV3KRQHHFKDQJH RQQHFWLRQEHWZHHQ3&DQGLVSOD\8QLW ASB QVWDOODWLRQ$SSHQGL QVWDOODWLRQ$SSHQGL Communication is our business