7DEOHRI&RQWHQWV | Ericsson BusinessPhone manual

7DEOHRI&RQWHQWV

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What’s new in Release 2.4	9
Combined Installation Setup	9
Supporting Windows 95, 98 for all versions	9
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Exchange
Requirements	13
Computer
Requirements	13
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Serial Ports	16
Exchange to
PC Connection	16
Adaptation Unit	16
System Printer	16
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Borland Database Engine (DBE)	17
BusinessPhone Call Centre Supervisor	20
Upgrade Database from CCS V1.x to CCS V2.x	24
Restart the System	26
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Database Configuration	28
Setting Aliases	29
Paradox Driver	31
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Start Up Group	32

EN/LZT BS 102 063/S R2A

	BusinessPhone Call Centre Supervisor - Standard
v	Installation Guide

Image 5

Ericsson BusinessPhone manual 7DEOHRI&RQWHQWV

Contents

S i n e s sphone EN/LZTBS 102 063/S R2C HOFRPHWRWKH%XVLQHVV3KRQH &DOO&HQWUH6XSHUYLVRU HOFRPHWRWKH%XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRU 7DEOHRI&RQWHQWV DQJXDJH8SGDWH QVWDOODWLRQ$SSHQGL 7DEOHRI&RQWHQWV KDWVQHZLQ5HOHDVH Qwurgxfwlrq CCS Documentation Install Acrobat Reader Install CCS software520HOLYHUHGZLWK&&63DFNDJH Dimensioning Tool for ACD Installation of CCS Documenation Standard PC Specification for Using Documentation on CD-ROM DVLF+DUGZDUH5HTXLUHPHQWV Standard PC SpecificationFkdqjh 5HTXLUHPHQWV Rpsxwhu 5HTXLUHPHQWV Exchange to PC Connection Number of AgentsPC side Exchange side Operating System Software DVLF6RIWZDUH5HTXLUHPHQWVApplication Software Registration 6HULDO3RUWV QVWDOODWLRQ3URFHGXUHV$GDSWDWLRQ8QLW \VWHP3ULQWHU RUODQGDWDEDVHQJLQH% $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ Installation Guide XVLQHVV3KRQH&DOO&HQWUH6XSHUYLVRU Click on install software Click on install ccs standard BusinessPhone Call Centre Supervisor Standard $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ 1HZ,QVWDOODWLRQ Start the Converting Program 8SJUDGHDWDEDVHIURP&&69WR&&69 $SSOLFDWLRQ6RIWZDUH,QVWDOODWLRQ Restart the System If you chose the defaults If you have not chosen the default directories then DWDEDVH&RQILJXUDWLRQ 3RVW,QVWDOODWLRQ&RQILJXUDWLRQ 6HWWLQJ$OLDVHV Click the Aliases tab to open the Aliases 3DUDGRULYHU TA\CONFIG 6WDUW8S*URXS QLWLDO6WDUW8S Time / Date Format Windows for Workgroups 6WDUW8S QLWLDO&KHFNV0LQLPXP&RQILJXUDWLRQ No other User exists in the CCS at this time QVWDOOLQJ/DQJXDJHLOHV DQJXDJH8SGDWH DQJXDJH8SGDWH Urdgfdvwxqfwlrq HqhudoLVSOD\8QLW&RQQHFWLRQ 2WKHULVSOD\8QLWV LVSOD\8QLWULYHUV6WDQGDUG,QIRUPDWLRQLVSOD\8QLWV Design 6HULDO&RQQHFWLRQ QVWDOOLQJDLVSOD\8QLW QVWDOOLQJDLVSOD\8QLW Way D Type Connector Address Selection RQQHFWLQJ0XOWLSOH8QLWV LVSOD\8QLW&RQQHFWLRQ 0DQDJHPHQWXQFWLRQV LVSOD\8QLW1DPH $GGLQJD1HZLVSOD\8QLW Rpphylfh LVSOD\8QLW7\SH KDQJLQJ&RQQHFWLRQ3DUDPHWHUV DXG5DWH$GGUHVV HOHWLQJD&RQQHFWLRQ 7HVWLQJ&RQQHFWLRQV 7HFKQLFDOGDWD 6LQJOH&RORXU,QIRUPDWLRQLVSOD\ 7HFKQLFDOGDWD 0XOWLFRORXU,QIRUPDWLRQLVSOD\ Random $GGLQJD1HZLVSOD\8QLW 99LUWXDOHYLFHULYHU6HWWLQJV 7URXEOH6KRRWLQJ7LSV LVSOD\8QLWV HIDXOW3ULQWHUDQG5HSRUWV DWDEDVH3UREOHPV 0LVVLQJ$&4XHXHVRU$JHQW*URXSV URQJ6FKHGXOHG$FWLRQV 1RDWDLQ5HSRUWV RQQHFWLRQEHWZHHQ3&DQGFKDQJH QVWDOODWLRQ$SSHQGL XVLQHVV3KRQHHFKDQJH RQQHFWLRQEHWZHHQ3&DQGLVSOD\8QLW ASB QVWDOODWLRQ$SSHQGL QVWDOODWLRQ$SSHQGL Communication is our business