Ericsson BusinessPhone manual Qvwdoodwlrq$Sshqgl, Asb

Models: BusinessPhone

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1101

Answering pos. Day

(Trunk to ACD Group No.)

 

 

 

0301

Function of key

16 ACD Group

 

 

17 ACD Supervision

 

 

29 ACD Activation

 

 

31 ACD Clerical

 

 

32 ACD Help

 

 

 

0302

Associated number

(0) for first ACD Group, (1) for next,

 

 

 

0303

Ringing alternative

 

 

 

 

0304

ACD Group priority

(0-7)

 

 

 

3708

ACD I/O port for management system

 

 

 

 

3711

Non ACD Callcode Request?

Yes/No

 

 

 

3712

Display clerical time?

Yes/No

 

 

 

3816

Max queue length

(Max number of calls in queue)

 

 

 

3817

Dynamic queue

 

 

 

 

3819

No answer time

(Time before Agent set passive)

 

 

 

3820

Clerical time

 

 

 

 

3821

ID-code required?

(Yes à PIN code)

 

 

 

3822

Call Code required?

(Yes/No)

 

 

 

3824

ACD re-route position

(Overflow answer position)

 

 

 

3828

Enter multiple callcode during clerical state allowed

Yes/No

 

 

 

3829

No. of time-outs before log-out

0 ... 255

 

 

 

3830

Cleical time ended by key

Yes/No

 

 

 

5407

Create ACD Group

 

 

 

 

6006

Device type local

(11) = O&M centre with RASC and

 

 

MS or CTI

 

 

 

6007

Character set local

(0) = PABX internal

 

 

 

6009

Baud rate local

(8) = 1200 baud

 

 

 

6010

Master/slave local

(0) = Master

 

 

 

6011

Auto select allowed

(No)

 

 

 

6012

Request local

(2) = ACD (for ASB 15002)

 

 

(3) = ACD (for ASB 15001)

 

 

 

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ASB 15001

RPM 603 308/x

(X = length)

ASB 15002

TSR 902 0448/1

(length is 5000 mm)

EN/LZT BS 102 063/S R2B

 

BusinessPhone Call Centre Supervisor - Standard

59

Installation Guide

Page 59
Image 59
Ericsson BusinessPhone manual Qvwdoodwlrq$Sshqgl, Asb