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1101 | Answering pos. Day | (Trunk to ACD Group No.) |
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0301 | Function of key | 16 ACD Group |
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| 17 ACD Supervision |
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| 29 ACD Activation |
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| 31 ACD Clerical |
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| 32 ACD Help |
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0302 | Associated number | (0) for first ACD Group, (1) for next, |
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0303 | Ringing alternative |
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0304 | ACD Group priority | |
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3708 | ACD I/O port for management system |
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3711 | Non ACD Callcode Request? | Yes/No |
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3712 | Display clerical time? | Yes/No |
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3816 | Max queue length | (Max number of calls in queue) |
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3817 | Dynamic queue |
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3819 | No answer time | (Time before Agent set passive) |
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3820 | Clerical time |
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3821 | (Yes à PIN code) | |
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3822 | Call Code required? | (Yes/No) |
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3824 | ACD | (Overflow answer position) |
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3828 | Enter multiple callcode during clerical state allowed | Yes/No |
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3829 | No. of | 0 ... 255 |
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3830 | Cleical time ended by key | Yes/No |
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5407 | Create ACD Group |
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6006 | Device type local | (11) = O&M centre with RASC and |
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| MS or CTI |
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6007 | Character set local | (0) = PABX internal |
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6009 | Baud rate local | (8) = 1200 baud |
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6010 | Master/slave local | (0) = Master |
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6011 | Auto select allowed | (No) |
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6012 | Request local | (2) = ACD (for ASB 15002) |
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| (3) = ACD (for ASB 15001) |
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• | ASB 15001 | RPM 603 308/x | (X = length) |
• | ASB 15002 | TSR 902 0448/1 | (length is 5000 mm) |
EN/LZT BS 102 063/S R2B
| BusinessPhone Call Centre Supervisor - Standard |
59 | Installation Guide |
