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It is suggested that a minimum configuration is be carried out by the installation engineer to ensure that the system is working and displaying accurate and rele- vant data. To enable configuration to be carried out liaison with the site admin- istration will be necessary to ascertain agent names, PIN codes, Call Codes, Agent Group and ACD Group names, etc.
Directions for carrying out configuration functions can be found in the CCS Us- er’s Guide.
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When the CCS starts up the Log On dialog will be displayed. To Log on, you must enter the default system user name and password which is configured by de- fault during installation.
No other User exists in the CCS at this time.
The default user is systemuser with a password of systemuser.
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The minimum configuration to ensure correct working and data presentation should include the following:
•System Reset Times
•Users
•System Parameters
•ACD Group Names
•Agent Details
•Call Codes
Note: Before ACD Groups and Agent Groups can be displayed by a User it is necessary to select the groups as accessible to the User. This even applies to the System User.
BusinessPhone Call Centre Supervisor - Standard |
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Installation Guide | 34 |
EN/LZT BS 102 063/S R2B
