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CCS 2.4 supports BusinessPhone 150 as well as BusinessPhone 50/250 (up to
V4.0). The installation script now includes the options:
(a)BusinessPhone 150 or BusinessPhone 50/250 (up to V2.0)
(b)BusinessPhone 50/250 from V2.1 onwards
By default option (b) will be installed.
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Standard PC Specification
•100% IBM compatible PC
•Pentium 133 MHz processor
•16 MB RAM (minimum)
•Bus mouse
•1 internal 3.5” diskette drive
•1 internal 800 MB hard disk drive, ( SCSI or IDE )
•1 standard serial port for connection to exchange
•1 parallel port for the adaptation unit and system printer
•SVGA video card, non interlaced with 1 MB of memory
•Colour monitor with 800 * 600 or higher resolution and 16 colours
•1 inkjet or laser printer
•1
Note: If the basic system is to be enhanced with Information Display Units then additional serial ports will be required.
Certain printers using EPP/EPC modes cause a conflict with the adapta- tion unit and in these cases a second parallel port will be required for the connection of the printer.
Adaptation Unit (Software Protection)
An adaptation unit is required for every software release. This determines the number of agents supported by the system according to the structure of the prod- uct. The different units are shown in the table below.
EN/LZT BS 102 063/S R2B
| BusinessPhone Call Centre Supervisor - Standard |
13 | Installation Guide |
