6. Troubleshooting
Hotplate ignition or hotplate burners faulty
Is the power on? Is the clock illuminated?
If not, there maybe something wrong with the power supply.
Are the sparker (ignition electrode) or burner slots blocked by debris?
Are the burner trim and caps correctly located? See the section on ‘Cleaning’.
Hotplate burners will not light
Make sure that the burner parts have been replaced correctly after wiping or removing for cleaning.
Check that there is not a problem with your gas supply. You can do this by making sure that other gas appliances you may have are working.
Do the burners spark when you push the button?
If not, verify that the power is on by checking that the clock is illuminated.
Steam is coming from the oven
When cooking foods with high water content (e.g. oven fries) there may be some steam visible at the rear grille.
Take care when opening the oven door, as there may be a momentary pu of steam when the oven door is opened. Stand well back and allow any steam to disperse.
What cleaning materials are recommended for the cooker?
See the ‘Cleaning’ section for recommended cleaning materials.
Never use caustic or abrasive cleaners as these will
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damage the surface.
An oven fan is noisy
The note of the oven fan may change as the oven heats up – this is perfectly normal.
The knobs get hot when I use the oven or the grill. Can I avoid this?
Yes, this is caused by heat rising from the oven or the grill, and heating them up. Do not leave the oven door open.
Make sure that the grill pan is pushed right back to the ‘back stop’ when grilling.
Always grill with the grill compartment door open.
If there is an installation problem and I don’t get my original installer to come back to x it who pays?
You do. Service organizations will charge for their call outs if they are correcting work carried out by your original installer. It is in your interest to track down your original installer.
Power failure
In the event of a failure in the electrical supply, remember to reset the clock to make sure that the timed oven continues to operate.
Food is cooking too slowly, too quickly, or burning
Cooking times may dier from your previous oven.
Check that you are using the recommended temperatures and shelf positions – see the oven cooking guide. The oven control settings and cooking times are intended to be used only as a guide.
Individual tastes may require the temperature to be altered either way, to get the results you want.
The oven is not cooking evenly
Do not use a baking tray with dimensions larger than those specied in the section on ‘General Oven Tips’.
If you are cooking a large item, be prepared to turn it round during cooking.
If two shelves are used, check that space has been left for the heat to circulate. When a baking tray is put into the oven, make sure that it is placed centrally on the shelf.
Check that the door seal is not damaged and that the door catch is adjusted so that the door is held rmly against the seal.
A dish of water when placed on the shelf should be the same depth all over. (For example, if it is deeper at the back, then the back of the cooker should be raised up or the front lowered.) If the cooker is not level arrange for your supplier to level it for you.
Oven not coming on
Is the power on? Is the clock illuminated? If not, there may be something wrong with the power supply.
Is the cooker supply on at the isolator switch? Has the time of day been set?
Is the key symbol [ ] showing in the display to signify that the oven is locked? See the ‘Clock’ section of the instructions for more information on the key lock feature.
The timed oven is not coming on when automatic cooking
Has the oven knob been left in the OFF position by mistake?
Is the oven locked (see above)?
Oven temperature getting hotter as the cooker gets older
If turning the temperature down using the oven control knob has not worked, or has only worked for a short time, then you may need a new thermostat. This should be tted by a service person.
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