FARGO electronic 970627-510489-(04) manual Clearing a Ribbon JAM, Technical Support

E. CLEARING A RIBBON JAM

If the ribbon becomes jammed inside the printer (visible when you open the printerÕs cover), refer to the following steps to remove it:

1.Leave the power on and open the printerÕs cover by pressing the Cover Release Button.

2.Remove the ribbon take-up core (the core with the used ribbon on it).

3.Grasping the ribbon take-up core, gently pull the ribbon upward as you press and hold the clear button. This will rotate the rollers backwards and eject the ribbon.

F.TECHNICAL SUPPORT

If you have difficulty operating FotoFUN!, the suggestions on the included Troubleshooting Guide should, in most cases, solve the problem. If you still have difficulty after trying these suggestions, call FARGOÕs Technical Support Group.

Customer and technical support representatives are available Monday through Friday, 7:00 AM to 6:00 PM Central Standard Time. Technical support is free of charge for your first call and for those calls made within the first 30-days following that first call. To contact a technical support representative, call (612) 941-0050. You may also leave a message 24-hours a day if you would like to have a representative call you back the next business day.

If technical support is needed and it has been over 30-days since your first call, you must call 1-900-555-3274. A fee of $10.00 per call will then be charged to your phone bill. You must be at least 18 years of age to call this number.

Several additional support options are available for free,

24-hours a day, 365 days per year. They are:

FARGO BBS:	(612) 942-7958
FARGO WWW Home Page:	http://www.fargo.com
FARGO Tech Support FAX:	(612) 941-1852

On both the BBS and the WWW Home Page, youÕre able to download printer drivers at speeds up to 14,400 bits per second. A wide range of text files can also be printed or downloaded.

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