Tablet PC stops working, Printer does not print | Fujitsu Q550

Troubleshooting and tips

The Tablet PC stops working

Cause	Troubleshooting
The Tablet PC is in energy saving mode.	► Leave energy saving mode.
An application programme has caused the	► Close the application program or restart
malfunction.	the Tablet PC (by restarting the operating
	system or switching the device off and back
	on again).
The battery is dead.	► Charge the battery.

or

► Insert a charged battery.

or

► Connect the mains adapter to the Tablet PC.

The printer does not print

Cause	Troubleshooting
The printer is not switched on.	► Make sure that the printer is switched
	on and ready for operation (refer to the
	documentation supplied with the printer).
The printer is not connected correctly.	► Check that the data cable connecting
	the Table PC to the printer is properly
	connected.
The printer driver is faulty or not correctly	► Check that the data cable connecting
installed, or it is the wrong printer driver.	the Tablet PC to the printer is properly
	connected.
	► Check whether the correct printer driver is
	loaded (refer to the printer documentation).

The radio connection to a network does not work

Cause	Troubleshooting
The wireless component is disabled.	► Switch the radio component on (see
	"Switching the wireless components on and
	off", Page 48).
The wireless component is enabled. Despite	► Check whether the radio connection is
this, the wireless connection to a network does	switched on via the software.
not work.	► Further information on using the radio
	component can be found in the help ﬁles.

72	Fujitsu Technology Solutions

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Fujitsu Q550 manual Tablet PC stops working, Printer does not print, Radio connection to a network does not work

Contents

Stylistic Q550 Page Page Copyright Stylistic Q550 Page Contents Conﬁguring password protection in Bios Setup Utility FCC Regulatory information for Tablet PCs with radio device Contents Further information Innovative technologyInnovative technology Notational conventions Not switch off the deviceThis font Ports and controls Ports and controls Ports and controls Rear Safety notes Additional safety notes for devices with radio componentsImportant notes Important notes Protecting the display screen Important notes Important notes Energy saving Travelling with your Tablet PCEnergy saving under Windows Before you travel Cleaning the Tablet PC Transporting the Tablet PC First-time setup of your device First-time setup of your deviceUnpacking and checking the device Mains adapter connecting Selecting a location Switching on the device for the ﬁrst time Status indicators Status displays Description Power-on indicatorBattery charging indicator Working with the Tablet PC Switching off the Tablet PC Switching on the Tablet PCProgramming the ON/OFF switch Handwriting recognition under Windows TouchscreenExample Background lighting Windows Using ﬁngersOperating system Menu Actions with one ﬁnger Action Description Actions with two ﬁngers Action Working with the Tablet PC Action Actions with three ﬁngers Description Scrolling through all open ﬁles in a program Actions with four ﬁngers Enlarging the area Paging through fast scrolling Using the stylus pen = pen tip = pen button = eyelet for pen cord Calibrating the pen Setting the penHandling Mouse Pen Removing the pen battery Changing the pen tip Installing a pen battery Installing a pen cord Basic functions before the device has booted Application menu/bootTablet buttons Function, if the key is Function in TPM PPI Key Programming a tablet button Change screen orientationShort press On-screen keypad Long press No function stored Rechargeable battery Webcam Charging, caring for and maintaining the battery Removing and installing the batteryMonitoring the battery charging level Battery storage Removing the battery Installing battery Battery capacity display LED indicator State of charge Using the power-management features Supported format Memory cardsInserting the memory card SIM card Removing the memory card Inserting the SIM card Wireless LAN / Bluetooth / UmtsRemoving a SIM card Switching the wireless components on and off Setting up Wlan access Access via Umts Your Cradle optional Cradle components Setting up the Cradle Connecting the Tablet PC to the Cradle Working with the Tablet PC Disconnecting the Tablet PC from the Cradle Conﬁguring the ﬁngerprint sensor Security functionsSecurity functions Conﬁguring password protection in Bios Setup Utility Protecting Bios Setup Utility supervisor and user password Setting supervisor and user password Password protection for booting of the operating system Activating system protection Password protection for the hard disk Activating hard disk protection SmartCard reader Inserting the SmartCard Enabling TPM Trusted Platform Module TPM device-dependentDisabling TPM Connecting external devices Connecting external devicesConnecting devices to the Tablet PC Disconnecting devices from the Tablet PC Hdmi port How to remove USB devices correctly Connecting USB devicesDevice drivers Headphone port Starting the Bios Setup Utility Settings in Bios Setup UtilitySettings in Bios Setup Utility Operating Bios Setup Utility Load Setup Defaults Copy Standard Entries Exiting Bios Setup UtilitySave Changes and Power Off Help if problems occur Troubleshooting and tipsTroubleshooting and tips Battery indicator does not illuminate Tablet PC’s date or time is incorrectTablet PC’s touchscreen remains dark Display on the Tablet PC’s touchscreen is difﬁcult to read External monitor remains blank External monitor is blank or the image is unstable Tablet PC does not start after switch on Cursor does not correctly followPen movements Pen input not working Printer does not print Tablet PC stops workingRadio connection to a network does not work Battery discharges too quickly SmartCard reader is not recognisedSmartCard PIN forgotten SmartCard lost User and/or supervisor SmartCard lost Error messages on the screenAcoustic warnings Error message/cause Resolution Technical data Tablet PC Mains adapter 40 W Technical data Ambient conditionsCradle optional Manufacturer’s notes Disposal and recyclingDeclarations of Conformity Manufacturer’s notes CE marking Regulatory noticesRegulatory information for Tablet PCs without radio device CE marking for devices with radio component Manufacturer’s notes DOC Industry Canada notices Avis Aux Utilisateurs Du Réseau Téléphonique Canadien UL Notice For Authorized Repair Technicians Only FCC Regulatory information for Tablet PCs with radio device Federal Communications Commission statementFCC Interference Statement FCC Radio Frequency Exposure statement Manufacturer’s notes Regulatory Information/Disclaimers Export restrictions 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