Troubleshooting and tips
Troubleshooting and tips
Follow the safety notes in the "Safety/Regulations" manual when connecting or disconnecting cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
►Make a note of the steps and the circumstances that led to the fault. Also make a note of any error messages displayed.
►Switch the Tablet PC off.
►Please contact the Hotline/Service Desk.
You can find the telephone numbers in the service desk list. Please have the following information ready when you call:
•The model name and serial number of the Tablet PC. The serial number is located on a sticker on the underside of the Tablet PC.
•Notes of any messages that appear on the screen and information on acoustic signals.
•Any changes you have made to the hardware or software after receiving the Tablet PC.
•Any changes you have made to the BIOS Setup settings after receiving the Tablet PC.
•Your system configuration and all peripheral devices connected to your system.
•Your sales contract.
Our Tablet PCs have been designed primarily with mobile applications in mind. This means that considerable effort has been made to optimise components and equipment in terms of weight, space and energy requirements. Depending on the particular configuration you have purchased, it is possible that functionality may be slightly reduced compared to a desktop PC if you are running
Help if problems occur
Should you encounter a problem with your computer that you cannot resolve yourself:
►Note the ID number of your device. The ID number is found on the type rating plate on the back or underside of the casing.
►For further clarification of the problem, contact the Help Desk for your country (see the Help Desk list or visit the Internet at "http://ts.fujitsu.com/support/servicedesk.html"). When you do this, please have ready the ID number and serial number of your system.
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