Troubleshooting and tips

 

 

 

 

Error message/cause

Resolution

CMOS battery bad

► Contact your sales outlet or our customer

If the error message occurs repeatedly, the

service centre.

 

buffer battery in the Tablet PC is flat.

 

 

 

System CMOS checksum bad - default configuration

► Switch off the Tablet PC.

used

► Switch on the Tablet PC.

 

The system configuration information is

► Keep the "Change screen orientation" tablet

incorrect.

button pressed and switch on the Tablet PC.

 

► In the BIOS Setup, select the Exit menu.

 

► Select the entry Load Setup Defaults.

 

► Select OK and press the Enter key.

Extended memory failed at offset: xxxx Failing Bits:

► Contact your sales outlet or our customer

zzzz zzzz

service centre.

When testing the extended memory an error has

 

resulted at the address xxxx.

 

Failure Fixed Disk n

► Start the BIOS Setup (Primary Master

The settings of the hard disk drive are incorrect.

submenu) and select the correct settings.

 

Keyboard controller error

► Switch off your Tablet PC with the ON/OFF

 

switch.

 

► Wait 3 - 5 seconds and switch on the Tablet

 

PC again.

Keyboard error

If you are using an external keyboard:

 

► Check the connection and reboot the Tablet

 

PC.

nn Stuck key

► Make sure that no key is pressed.

Operating system not found

► Check in the BIOS Setup whether your hard

 

disk has been set correctly.

 

► Make sure that the operating system is

 

installed on the corresponding drive.

Press <F1> to resume, <F2> to SETUP

► Press the " Alt "key on the Tablet PC to boot

This error message appears if an error occurs

the operating system

► Keep the "Change screen orientation"tablet

during the self-test before starting the operating

system.

button pressed and switch on the Tablet PC

 

to access the BIOS setup.

Real time clock error

► Contact your sales outlet or our customer

 

service centre.

nnnnK Shadow RAM failed at offset: xxxx Failing

► Contact your sales outlet or our customer

Bits: zzzz

service centre.

System battery is dead - Replace and run SETUP

► Contact your sales outlet or our customer

 

service centre.

System cache error - Cache disabled

► Contact your sales outlet or our customer

 

service centre.

System timer error

► Contact your sales outlet or our customer

 

service centre.

Fujitsu Technology Solutions

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Fujitsu Q550 manual Error message/cause Resolution