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Gateway
EC14 Replacing the Battery, Slide the battery into position 2. Close the locking latch
Models:
EC14
1
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Troubleshooting
Specifications
System Block Diagram
Machine Disassembly and Replacement
Dimension
Model Definition and Configuration
Detach the two cables from the Wireless LAN module
Power On Issue
To reset the BIOS password, run clnpwd.exe as follows
BIOS Setup Utility
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Image 128
Replacing the Battery
1.
Slide the battery into position.
2.
Close the locking latch.
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Chapter 3
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Contents
Gateway EC18/EC14 Service Guide
PRINTED IN TAIWAN
Revision History
Copyright
Disclaimer
Conventions
SCREEN MESSAGES
Preface
Page
Table of Contents
System Specifications
Machine Disassembly and Replacement
System Utilities
Table of Contents
Troubleshooting
Table of Contents
Jumper and Connector Locations
Table of Contents
System Specifications
Features
Chapter
Operating System
Dimensions and Weight
Power subsystem
Privacy control
Input devices
Non-operating 20% to 80%
Chapter
System Block Diagram
C PU
SOUTH BRIDGE
I C H 9-M SF F
Top View
Your Notebook Tour
LCD View
Closed Front View
Icon
Description
Icon
Left View
Right View
Headphones
Headphone Microphone USB port
slots and
Base View
Rear View
Indicators
Icon
Function
Description
TouchPad Basics
Function
Left Button
Right Button
Using the Keyboard
Lock Keys and embedded numeric keypad
Windows Keys
Hot Keys
Hotkey
Icon
Function
The US dollar sign
The Euro symbol
Special Keys
Hardware Specifications and Configurations
North Bridge Specifications
Specification
South Bridge Specifications
Specification
Specification
Specifications
Specifications
Hard Disk Drive Interface
Specifications
Specifications
Specifications
363 ~ 952 typical
Specifications
BIOS
Specification
Specifications
Specifications
Bluetooth
Specification
Specification
Specification
Specification
Specification
Specifications
Intel MM#903341
Specification
6 Cell
Chapter
BIOS Setup Utility
Navigating the BIOS Utility
System Utilities
Chapter
Information
Boot
Security
F5/F6
Main
Boot
Security
Exit
Setting a Password
Security
Boot
Information
Set Supervisor Password
Confirm New Password
Enter New Password
Removing a Password
Setup Notice Changes have been saved
Changing a Password
Set Supervisor Password
Enter New Password
Boot
Boot
Information
Main
Exit
Information
Security
Exit
BIOS Flash Utility
The BIOS flash memory update is required for the following conditions
New versions of system programs New features or options
Restore a BIOS when it becomes corrupted
DOS Flash Utility
WinFlash Utility
2. Click OK to begin the update. A progress screen displays
Perform the following steps to use the WinFlash Utility
1. Double click the WinFlash executable
8. Select Enter Unlock Password and press Enter
Remove HDD/BIOS Password Utilities
Remove HDD Password
Removing BIOS Passwords
To reset the BIOS password, run clnpwd.exe as follows
2. Press 1 or 2 to clean the desired password shown on the screen
1. From a DOS prompt, Execute clnpwd.exe
Miscellaneous Utilities
Using Boot Sequence Selector
Using DMITools
Using the LAN MAC Utility
Example 1 Read DMI Information from Memory
Example 2 Write Product Name to EEPROM
Example 3 Write Serial Number to EEPROM
Chapter
Machine Disassembly and Replacement
Disassembly Requirements
Replacement Requirements
Related Information
3. Place the system on a flat, stable surface
Pre-disassembly Instructions
1. Turn off the power to the system and all peripherals
Disassembly Process
Main Screw List
Screw
Quantity
External Module Disassembly Process
External Modules Disassembly Flowchart
Turn off system and peripherals power
Disconnect power and signal cables from system
Removing the Battery Pack
2. Slide the battery lock/unlock latch to the unlock position
1. Turn the computer over
Chapter
2. Pull the dummy card out
Removing the Dummy Card
1. Press the dummy card in to allow it to spring out
Removing the Hard Disk Drive Module
6. Unlock the HDD FPC and pull the FPC away
Chapter
Removing the DIMM Module
1. See “Removing the Battery Pack” on page
2. Loosen the four captive screws in the memory cover
3. Lift the memory cover away
5. Pull the memory module out
Chapter
Removing the WLAN Module
1. See “Removing the Battery Pack” on page
4. Detach the two cables from the Wireless LAN module
2. Loosen the four captive screws in the memory cover
Disassembly
Screw List
Step
Screw
Main Unit Disassembly Process
Main Unit Disassembly Flowchart
Screw List
Step
Screw
Quantity
Removing the Keyboard
7. Flip the keyboard over. a. Unlock the FCC
b. Pull the keyboard away
Removing the Upper Cover
3 blue call out
Disassembly
Screw List
Step
Size
Removing the Button Board
1. See “Removing the Upper Cover” on page
2. Unlock and remove the touch-pad to mainboard FCC
3. Unlock and detach the touch-pad to touch-pad FCC
Screw List
Step
Size
Quantity
8. Lift up and pull the button board to main board FCC free
Chapter
Removing the LCD Module
3. Lift the transparent adhesive tape off the LCD connector
1. See “Removing the Upper Cover” on page
2. Pull the WLAN cables through and away from the computer
4. Push out the LCD connector
Disassembly
5. Remove the two screws of the LCD module hinges
Screw List
Removing the LED Board
Screw List
Step
Screw
Chapter
4. Lift off the LCD Board
5. Unlock and remove the LED board FCC from the mainboard
Removing the Bluetooth Module
2. Detach the Bluetooth module cable from the mainboard
3. LIft the Bluetooth module away from the computer
4. Detach the Bluetooth module cable from the module
Removing the I/O Board
1. See “Removing the Upper Cover” on page
2. Unlock and remove the I/O board FCC from the main board
3. Unlock and remove the I/O board FCC from the I/O board
I/O Board Disassembly
Removing the Mainboard
Screw List
Step
Screw
NOTE The hand in the photograph holding on to the CRT board
Chapter
Removing the CRT Board
1. See “Removing the Mainboard” on page
2. Disconnect the CRT cable from the CRT board
3. Disconnect the CRT cable from the main board
Removing the Thermal Module
1. See “Removing the Mainboard” on page
2. See “Removing the CRT Board” on page
3. Remove the five captive screws of the thermal module
Removing the RTC Battery
2. Pry the RTC battery out of the holding clips
IMPORTANTObserve local regulations in the disposal of all batteries
1. See “Removing the Mainboard” on page
2. Remove the tape from the speaker cable 3. Lift the modules away
Removing the Speaker Modules
1. See “Removing the Mainboard” on page
LCD Module Disassembly Process
LCD Module Disassembly Flowchart
3. Roll the bezel up and away from the hinges
Removing the LCD Bezel
1. See “Removing the LCD Module” on page
Removing the Camera Board
2. Disconnect the camera connector 3. Pull up the camera board
1. See “Removing the LCD Bezel” on page
Chapter
Removing the LCD Panel
Screw List
Step
Screw
4. Lift the LCD panel out lifting the bottom of the panel first
Chapter
Removing the LCD Brackets
Screw List
Step
Screw
Removing the FPC Cable
3. Lift up the protective plastic tab 4. Disconnect the LCD connector
1. See “Removing the LCD Panel” on page
Chapter
Removing the Antennas
1. See “Removing the LCD Panel” on page
2. Lift up the right antenna pull the cable away from the LCD module
4. Pull up the two adhesive foil tabs from the cables
5. Remove the antennas completely
Chapter
LCD Reassembly Procedure
Replacing the Antennas
3. Stick the two antennas down pressing firmly
Chapter
Replacing the FPC Cable
Replacing the LCD Brackets
Screw List
Step
Screw
Replacing the LCD Panel
3. Apply adhesive and stick the microphone down
Chapter
2. Connect the cable to the Camera Board
Replacing the Camera Board
1. Apply adhesive and lay the Camera Board board down pressing firmly
Replacing the LCD Bezel
1. Place the bezel hinge covers over the hinges
2. Ensure the cables are correctly exiting the hinges
Chapter
Chapter
Main Unit Reassembly Process
Replacing the Speaker Modules
Replacing the RTC Battery
1. Place the RTC battery into the holding clips on the main board
Replacing the Thermal Module
1. Connect the thermal module connector to the main board
IMPORTANT Incorrect order of screw replacement could harm the CPU
3. The tighten the other two captive screws
2. Connect the CRT board cable to the CRT board
Replacing the CRT Board
1. Connect the CRT board cable to the main board
Replacing the Main Board
Main Board Assembly
Screw List
Step
3. Connect the speaker connector
Chapter
Replacing the I/O Card
I/O Card Assembly
Screw List
Step
Chapter
3. Connect and lock the I/O card FCC to the I/O board
4. Connect and lock the I/O card FCC to the main board
Replacing the Bluetooth Module
1. Connect the Bluetooth module cable to the Bluetooth module
3. Connect the Bluetooth module cable to the main board
Chapter
3. Replace the one screw
Replacing the LED Board
1. Connect and lock the LED board FCC to the mainboard
LED Board Assembly
Screw List
Step
Screw
2. Replace the two screws
Replacing the LCD Module
1. Place the LCD module hinges into position on the lower case
3. Reconnect the LCD module connector
Chapter
5. Relay the WLAN cables around and through the lower case
Chapter
Chapter
Replacing the Button Board
3. Connect the touch pad FCC to the touch pad
Assembly
Screw List
Step
Screw
Chapter
6. Lay the button board FCC down carefully on the upper cover
7. Connect the button board FCC to the button board
Replacing the Upper Cover
2. Replace the nine screws
Screw List
Replacing the Keyboard
1. Connect the FCC to the mainboard
Replacing the Wireless LAN Module
WLAN Assembly
Screw List
Step
Chapter
Replacing the DIMM Module
2. Place the DIMM module door down edge first
3. Tighten the four captive screws
Chapter
Replacing the Hard Disk Drive
1. Connect the HDD FPC to the HDD
2. Lift up the clear plastic tab and place the HDD into its bay
3. Connect the HDD FPC to the main board
Chapter
4. Place the HDD cover in from one edge
5. Tighten the four captive screws
Replacing the Battery
1. Slide the battery into position 2. Close the locking latch
Chapter
Replace the Dummy Card
Push the dummy card into the slot until it clicks into place
Chapter
Troubleshooting
Common Problems
Symptoms Verified
Chapter
Power On Issue
Computer Shuts down Intermittently
No Display Issue
No POST or Video
Random Loss of BIOS Settings
Abnormal Video Display
LCD Failure
Start Check LCD module? OK Check MB LCD connector and cable ?
Swap
Reassemble
Built-In Keyboard Failure
TouchPad Failure
Start Check M/B T/P FFC OK Check TouchPad
Re-assemble the
Swap/Reassemble
Sound Problems
Internal Speaker Failure
Microphone Problems
Internal Microphone Failure
g. Select Startup Repair
HDD Not Operating Correctly
d. Select Repair your computer
USB Failure Right up/down side
Other Failures
USB/B cable to M/B
USB cable
Intermittent Problems
Undetermined Problems
Code
POST Code Reference Tables
POST Routine Description
POST Routine Description
Code
POST Routine Description
Code
AsfInit
Chapter
Jumper and Connector Locations
Mainboard Top View
Mainboard Bottom View
BOTTOM SIDE
Clearing Password Check and BIOS Recovery
Mainboard CMOS Discharge
BIOS Recovery by Crisis Disk
BIOS Recovery Boot Block
BIOS Recovery Hotkey
Steps for BIOS Recovery from USB Storage
Chapter
Gateway EC18/EC14 Exploded Diagrams
FRU Field Replaceable Unit List
Part Number
Main Assembly
Description
Chapter
Description
Part Number
Part Number
LCD Assembly
Description
FRU List
CATEGORY
PARTNAME
ACER P/N
ACER P/N
CATEGORY
PARTNAME
ACER P/N
CATEGORY
PARTNAME
ACER P/N
CATEGORY
PARTNAME
ACER P/N
CATEGORY
PARTNAME
Screw List
CATEGORY
PARTNAME
ACER P/N
Model Definition and Configuration
Appendix A
Model
Model
Wireless LAN
Wireless LAN1
Battery
Model
Test Compatible Components
Appendix B
BRAND
Type
Description
Camera
BRAND
WiFi Antenna
Wireless LAN
BRAND
Type
Online Support Information
Appendix C
Page
Page
Page
Page
Undetermined Problems Upper Cover
volume
USB Failure Rightside 131 utility
Windows 2000 Environment Test 155 WLAN Board