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Gateway EC14 manual

Models: EC14

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Page 172

Image 172

Flowchart 44

Features 1

FLASH Utility 33

Flash Utility 33

FRU (Field Replaceable Unit) List 141

Hard Disk Drive Module

Removing 47

Hibernation mode

hotkey 13

Hot Keys 11

Indicators 9

Intermittent Problems 132

Internal Microphone Failure 129

Internal Speaker Failure 128

Jumper and Connector Locations 137

Keyboard

Removing 55

Keyboard Failure 126

LCD Bezel

Removing 76, 91

LCD Brackets

Removing 81

LCD Cable

Removing 81

LCD Failure 125

LCD Module

Removing 104

LCD Module Disassembly

Flowchart 75

LCD Panel

Removing 78, 88

162

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Image 172

Contents

Gateway EC18/EC14 Service Guide PRINTED IN TAIWANRevision History Copyright DisclaimerConventions SCREEN MESSAGESPreface Page Table of Contents System SpecificationsMachine Disassembly and Replacement System UtilitiesTable of Contents TroubleshootingTable of Contents Jumper and Connector LocationsTable of Contents System Specifications FeaturesChapter Operating SystemDimensions and Weight Power subsystemPrivacy control Input devicesNon-operating 20% to 80% ChapterSystem Block Diagram C PUSOUTH BRIDGE I C H 9-M SF FLCD View Your Notebook TourTop View Closed Front View IconDescription IconLeft View Right ViewHeadphones Headphone Microphone USB portRear View Base Viewslots and Indicators IconFunction DescriptionTouchPad Basics FunctionLeft Button Right ButtonUsing the Keyboard Lock Keys and embedded numeric keypadWindows Keys Hot Keys HotkeyIcon FunctionSpecial Keys The Euro symbolThe US dollar sign Hardware Specifications and Configurations North Bridge Specifications SpecificationSouth Bridge Specifications SpecificationSpecification SpecificationsSpecifications Hard Disk Drive InterfaceSpecifications SpecificationsSpecifications 363 ~ 952 typicalSpecifications BIOSSpecification SpecificationsSpecifications BluetoothSpecification SpecificationSpecification SpecificationSpecification SpecificationsIntel MM#903341 Specification 6 CellChapter BIOS Setup Utility Navigating the BIOS UtilitySystem Utilities ChapterInformation BootSecurity F5/F6Main BootSecurity ExitSetting a Password SecurityBoot InformationSet Supervisor Password Confirm New PasswordEnter New Password Removing a PasswordSetup Notice Changes have been saved Changing a PasswordSet Supervisor Password Enter New PasswordBoot BootInformation MainExit InformationSecurity ExitBIOS Flash Utility The BIOS flash memory update is required for the following conditionsNew versions of system programs New features or options Restore a BIOS when it becomes corruptedDOS Flash Utility WinFlash Utility 2. Click OK to begin the update. A progress screen displaysPerform the following steps to use the WinFlash Utility 1. Double click the WinFlash executableRemove HDD Password Remove HDD/BIOS Password Utilities8. Select Enter Unlock Password and press Enter Removing BIOS Passwords To reset the BIOS password, run clnpwd.exe as follows2. Press 1 or 2 to clean the desired password shown on the screen 1. From a DOS prompt, Execute clnpwd.exeUsing DMITools Using Boot Sequence SelectorMiscellaneous Utilities Using the LAN MAC Utility Example 1 Read DMI Information from MemoryExample 2 Write Product Name to EEPROM Example 3 Write Serial Number to EEPROMChapter Machine Disassembly and Replacement Disassembly RequirementsReplacement Requirements Related Information1. Turn off the power to the system and all peripherals Pre-disassembly Instructions3. Place the system on a flat, stable surface Disassembly Process Main Screw ListScrew QuantityExternal Module Disassembly Process External Modules Disassembly FlowchartTurn off system and peripherals power Disconnect power and signal cables from systemRemoving the Battery Pack 2. Slide the battery lock/unlock latch to the unlock position1. Turn the computer over Chapter1. Press the dummy card in to allow it to spring out Removing the Dummy Card2. Pull the dummy card out Removing the Hard Disk Drive Module 6. Unlock the HDD FPC and pull the FPC away ChapterRemoving the DIMM Module 1. See “Removing the Battery Pack” on page2. Loosen the four captive screws in the memory cover 3. Lift the memory cover away5. Pull the memory module out ChapterRemoving the WLAN Module 1. See “Removing the Battery Pack” on page4. Detach the two cables from the Wireless LAN module 2. Loosen the four captive screws in the memory coverDisassembly Screw ListStep ScrewMain Unit Disassembly Process Main Unit Disassembly FlowchartScrew List StepScrew QuantityRemoving the Keyboard 7. Flip the keyboard over. a. Unlock the FCC b. Pull the keyboard awayRemoving the Upper Cover 3 blue call outDisassembly Screw ListStep SizeRemoving the Button Board 1. See “Removing the Upper Cover” on page2. Unlock and remove the touch-pad to mainboard FCC 3. Unlock and detach the touch-pad to touch-pad FCCScrew List StepSize Quantity8. Lift up and pull the button board to main board FCC free ChapterRemoving the LCD Module 3. Lift the transparent adhesive tape off the LCD connector1. See “Removing the Upper Cover” on page 2. Pull the WLAN cables through and away from the computer4. Push out the LCD connector Disassembly5. Remove the two screws of the LCD module hinges Screw ListRemoving the LED Board Screw ListStep Screw5. Unlock and remove the LED board FCC from the mainboard 4. Lift off the LCD BoardChapter Removing the Bluetooth Module 2. Detach the Bluetooth module cable from the mainboard3. LIft the Bluetooth module away from the computer 4. Detach the Bluetooth module cable from the moduleRemoving the I/O Board 1. See “Removing the Upper Cover” on page2. Unlock and remove the I/O board FCC from the main board 3. Unlock and remove the I/O board FCC from the I/O boardI/O Board Disassembly Removing the Mainboard Screw ListStep ScrewNOTE The hand in the photograph holding on to the CRT board ChapterRemoving the CRT Board 1. See “Removing the Mainboard” on page2. Disconnect the CRT cable from the CRT board 3. Disconnect the CRT cable from the main boardRemoving the Thermal Module 1. See “Removing the Mainboard” on page2. See “Removing the CRT Board” on page 3. Remove the five captive screws of the thermal moduleRemoving the RTC Battery 2. Pry the RTC battery out of the holding clipsIMPORTANTObserve local regulations in the disposal of all batteries 1. See “Removing the Mainboard” on page1. See “Removing the Mainboard” on page Removing the Speaker Modules2. Remove the tape from the speaker cable 3. Lift the modules away LCD Module Disassembly Process LCD Module Disassembly Flowchart1. See “Removing the LCD Module” on page Removing the LCD Bezel3. Roll the bezel up and away from the hinges Removing the Camera Board 2. Disconnect the camera connector 3. Pull up the camera board1. See “Removing the LCD Bezel” on page ChapterRemoving the LCD Panel Screw ListStep Screw4. Lift the LCD panel out lifting the bottom of the panel first ChapterRemoving the LCD Brackets Screw ListStep ScrewRemoving the FPC Cable 3. Lift up the protective plastic tab 4. Disconnect the LCD connector1. See “Removing the LCD Panel” on page ChapterRemoving the Antennas 1. See “Removing the LCD Panel” on page2. Lift up the right antenna pull the cable away from the LCD module 4. Pull up the two adhesive foil tabs from the cables5. Remove the antennas completely ChapterLCD Reassembly Procedure Replacing the Antennas3. Stick the two antennas down pressing firmly ChapterReplacing the FPC Cable Replacing the LCD Brackets Screw ListStep ScrewReplacing the LCD Panel 3. Apply adhesive and stick the microphone down Chapter1. Apply adhesive and lay the Camera Board board down pressing firmly Replacing the Camera Board2. Connect the cable to the Camera Board Replacing the LCD Bezel 1. Place the bezel hinge covers over the hinges2. Ensure the cables are correctly exiting the hinges ChapterChapter Main Unit Reassembly Process Replacing the Speaker ModulesReplacing the RTC Battery 1. Place the RTC battery into the holding clips on the main boardReplacing the Thermal Module 1. Connect the thermal module connector to the main boardIMPORTANT Incorrect order of screw replacement could harm the CPU 3. The tighten the other two captive screws1. Connect the CRT board cable to the main board Replacing the CRT Board2. Connect the CRT board cable to the CRT board Replacing the Main Board Main Board AssemblyScrew List Step3. Connect the speaker connector ChapterReplacing the I/O Card I/O Card AssemblyScrew List Step4. Connect and lock the I/O card FCC to the main board 3. Connect and lock the I/O card FCC to the I/O boardChapter Replacing the Bluetooth Module 1. Connect the Bluetooth module cable to the Bluetooth module3. Connect the Bluetooth module cable to the main board Chapter1. Connect and lock the LED board FCC to the mainboard Replacing the LED Board3. Replace the one screw LED Board Assembly Screw ListStep Screw1. Place the LCD module hinges into position on the lower case Replacing the LCD Module2. Replace the two screws 3. Reconnect the LCD module connector Chapter5. Relay the WLAN cables around and through the lower case Chapter3. Connect the touch pad FCC to the touch pad Replacing the Button BoardChapter Assembly Screw ListStep Screw7. Connect the button board FCC to the button board 6. Lay the button board FCC down carefully on the upper coverChapter Replacing the Upper Cover 2. Replace the nine screwsScrew List Replacing the Keyboard 1. Connect the FCC to the mainboardReplacing the Wireless LAN Module WLAN AssemblyScrew List StepChapter Replacing the DIMM Module 2. Place the DIMM module door down edge first3. Tighten the four captive screws ChapterReplacing the Hard Disk Drive 1. Connect the HDD FPC to the HDD2. Lift up the clear plastic tab and place the HDD into its bay 3. Connect the HDD FPC to the main board5. Tighten the four captive screws 4. Place the HDD cover in from one edgeChapter Replacing the Battery 1. Slide the battery into position 2. Close the locking latchPush the dummy card into the slot until it clicks into place Replace the Dummy CardChapter Chapter Troubleshooting Common ProblemsSymptoms Verified ChapterPower On Issue Computer Shuts down IntermittentlyNo Display Issue No POST or VideoRandom Loss of BIOS Settings Abnormal Video DisplayLCD Failure Start Check LCD module? OK Check MB LCD connector and cable ?Swap ReassembleBuilt-In Keyboard Failure TouchPad Failure Start Check M/B T/P FFC OK Check TouchPadRe-assemble the Swap/ReassembleSound Problems Internal Speaker FailureMicrophone Problems Internal Microphone Failured. Select Repair your computer HDD Not Operating Correctlyg. Select Startup Repair USB Failure Right up/down side Other FailuresUSB/B cable to M/B USB cableIntermittent Problems Undetermined ProblemsPOST Routine Description POST Code Reference TablesCode POST Routine Description CodePOST Routine Description CodeAsfInit Mainboard Top View Jumper and Connector LocationsChapter Mainboard Bottom View BOTTOM SIDEClearing Password Check and BIOS Recovery Mainboard CMOS DischargeBIOS Recovery by Crisis Disk BIOS Recovery Boot BlockBIOS Recovery Hotkey Steps for BIOS Recovery from USB StorageFRU Field Replaceable Unit List Gateway EC18/EC14 Exploded DiagramsChapter Description Main AssemblyPart Number Part Number DescriptionChapter Description LCD AssemblyPart Number FRU List CATEGORYPARTNAME ACER P/NPARTNAME CATEGORYACER P/N PARTNAME CATEGORYACER P/N PARTNAME CATEGORYACER P/N PARTNAME CATEGORYACER P/N Screw List CATEGORYPARTNAME ACER P/NModel Definition and Configuration Appendix AModel Model Wireless LAN Wireless LAN1Battery ModelTest Compatible Components Appendix BBRAND TypeDescription CameraBRAND WiFi Antenna Wireless LANBRAND TypeOnline Support Information Appendix CPage Page Page Page Undetermined Problems Upper Cover volumeUSB Failure Rightside 131 utility Windows 2000 Environment Test 155 WLAN Board