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EC14 Replace the Dummy Card, Push the dummy card into the slot until it clicks into place
Models:
EC14
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Troubleshooting
Specification
System Block Diagram
Machine Disassembly and Replacement
Dimension
Model Definition and Configuration
Detach the two cables from the Wireless LAN module
Power On Issue
To reset the BIOS password, run clnpwd.exe as follows
BIOS Setup Utility
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Replace the Dummy Card
Push the dummy card into the slot until it clicks into place.
Chapter 3
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Contents
PRINTED IN TAIWAN
Gateway EC18/EC14 Service Guide
Revision History
Disclaimer
Copyright
SCREEN MESSAGES
Conventions
Preface
Page
System Specifications
Table of Contents
Machine Disassembly and Replacement
System Utilities
Troubleshooting
Table of Contents
Jumper and Connector Locations
Table of Contents
Table of Contents
Features
System Specifications
Chapter
Operating System
Power subsystem
Dimensions and Weight
Privacy control
Input devices
Chapter
Non-operating 20% to 80%
C PU
System Block Diagram
SOUTH BRIDGE
I C H 9-M SF F
Your Notebook Tour
LCD View
Top View
Icon
Closed Front View
Description
Icon
Right View
Left View
Headphones
Headphone Microphone USB port
Base View
Rear View
slots and
Icon
Indicators
Function
Description
Function
TouchPad Basics
Left Button
Right Button
Lock Keys and embedded numeric keypad
Using the Keyboard
Windows Keys
Hotkey
Hot Keys
Icon
Function
The Euro symbol
Special Keys
The US dollar sign
Hardware Specifications and Configurations
Specification
North Bridge Specifications
South Bridge Specifications
Specification
Specifications
Specification
Specifications
Hard Disk Drive Interface
Specifications
Specifications
Specifications
363 ~ 952 typical
BIOS
Specifications
Specification
Specifications
Bluetooth
Specifications
Specification
Specification
Specification
Specification
Specification
Specifications
Intel MM#903341
6 Cell
Specification
Chapter
Navigating the BIOS Utility
BIOS Setup Utility
System Utilities
Chapter
Boot
Information
Security
F5/F6
Boot
Main
Security
Exit
Security
Setting a Password
Boot
Information
Confirm New Password
Set Supervisor Password
Enter New Password
Removing a Password
Changing a Password
Setup Notice Changes have been saved
Set Supervisor Password
Enter New Password
Boot
Boot
Information
Main
Information
Exit
Security
Exit
The BIOS flash memory update is required for the following conditions
BIOS Flash Utility
New versions of system programs New features or options
Restore a BIOS when it becomes corrupted
DOS Flash Utility
2. Click OK to begin the update. A progress screen displays
WinFlash Utility
Perform the following steps to use the WinFlash Utility
1. Double click the WinFlash executable
Remove HDD/BIOS Password Utilities
Remove HDD Password
8. Select Enter Unlock Password and press Enter
To reset the BIOS password, run clnpwd.exe as follows
Removing BIOS Passwords
2. Press 1 or 2 to clean the desired password shown on the screen
1. From a DOS prompt, Execute clnpwd.exe
Using Boot Sequence Selector
Using DMITools
Miscellaneous Utilities
Example 1 Read DMI Information from Memory
Using the LAN MAC Utility
Example 2 Write Product Name to EEPROM
Example 3 Write Serial Number to EEPROM
Chapter
Disassembly Requirements
Machine Disassembly and Replacement
Replacement Requirements
Related Information
Pre-disassembly Instructions
1. Turn off the power to the system and all peripherals
3. Place the system on a flat, stable surface
Main Screw List
Disassembly Process
Screw
Quantity
External Modules Disassembly Flowchart
External Module Disassembly Process
Turn off system and peripherals power
Disconnect power and signal cables from system
2. Slide the battery lock/unlock latch to the unlock position
Removing the Battery Pack
1. Turn the computer over
Chapter
Removing the Dummy Card
1. Press the dummy card in to allow it to spring out
2. Pull the dummy card out
Removing the Hard Disk Drive Module
Chapter
6. Unlock the HDD FPC and pull the FPC away
1. See “Removing the Battery Pack” on page
Removing the DIMM Module
2. Loosen the four captive screws in the memory cover
3. Lift the memory cover away
Chapter
5. Pull the memory module out
1. See “Removing the Battery Pack” on page
Removing the WLAN Module
4. Detach the two cables from the Wireless LAN module
2. Loosen the four captive screws in the memory cover
Screw List
Disassembly
Step
Screw
Main Unit Disassembly Flowchart
Main Unit Disassembly Process
Step
Screw List
Screw
Quantity
Removing the Keyboard
b. Pull the keyboard away
7. Flip the keyboard over. a. Unlock the FCC
3 blue call out
Removing the Upper Cover
Screw List
Disassembly
Step
Size
1. See “Removing the Upper Cover” on page
Removing the Button Board
2. Unlock and remove the touch-pad to mainboard FCC
3. Unlock and detach the touch-pad to touch-pad FCC
Step
Screw List
Size
Quantity
Chapter
8. Lift up and pull the button board to main board FCC free
3. Lift the transparent adhesive tape off the LCD connector
Removing the LCD Module
1. See “Removing the Upper Cover” on page
2. Pull the WLAN cables through and away from the computer
Disassembly
4. Push out the LCD connector
5. Remove the two screws of the LCD module hinges
Screw List
Screw List
Removing the LED Board
Step
Screw
4. Lift off the LCD Board
5. Unlock and remove the LED board FCC from the mainboard
Chapter
2. Detach the Bluetooth module cable from the mainboard
Removing the Bluetooth Module
3. LIft the Bluetooth module away from the computer
4. Detach the Bluetooth module cable from the module
1. See “Removing the Upper Cover” on page
Removing the I/O Board
2. Unlock and remove the I/O board FCC from the main board
3. Unlock and remove the I/O board FCC from the I/O board
I/O Board Disassembly
Screw List
Removing the Mainboard
Step
Screw
Chapter
NOTE The hand in the photograph holding on to the CRT board
1. See “Removing the Mainboard” on page
Removing the CRT Board
2. Disconnect the CRT cable from the CRT board
3. Disconnect the CRT cable from the main board
1. See “Removing the Mainboard” on page
Removing the Thermal Module
2. See “Removing the CRT Board” on page
3. Remove the five captive screws of the thermal module
2. Pry the RTC battery out of the holding clips
Removing the RTC Battery
IMPORTANTObserve local regulations in the disposal of all batteries
1. See “Removing the Mainboard” on page
Removing the Speaker Modules
1. See “Removing the Mainboard” on page
2. Remove the tape from the speaker cable 3. Lift the modules away
LCD Module Disassembly Flowchart
LCD Module Disassembly Process
Removing the LCD Bezel
1. See “Removing the LCD Module” on page
3. Roll the bezel up and away from the hinges
2. Disconnect the camera connector 3. Pull up the camera board
Removing the Camera Board
1. See “Removing the LCD Bezel” on page
Chapter
Screw List
Removing the LCD Panel
Step
Screw
Chapter
4. Lift the LCD panel out lifting the bottom of the panel first
Screw List
Removing the LCD Brackets
Step
Screw
3. Lift up the protective plastic tab 4. Disconnect the LCD connector
Removing the FPC Cable
1. See “Removing the LCD Panel” on page
Chapter
1. See “Removing the LCD Panel” on page
Removing the Antennas
2. Lift up the right antenna pull the cable away from the LCD module
4. Pull up the two adhesive foil tabs from the cables
Chapter
5. Remove the antennas completely
Replacing the Antennas
LCD Reassembly Procedure
Chapter
3. Stick the two antennas down pressing firmly
Replacing the FPC Cable
Screw List
Replacing the LCD Brackets
Step
Screw
Replacing the LCD Panel
Chapter
3. Apply adhesive and stick the microphone down
Replacing the Camera Board
1. Apply adhesive and lay the Camera Board board down pressing firmly
2. Connect the cable to the Camera Board
1. Place the bezel hinge covers over the hinges
Replacing the LCD Bezel
2. Ensure the cables are correctly exiting the hinges
Chapter
Chapter
Replacing the Speaker Modules
Main Unit Reassembly Process
1. Place the RTC battery into the holding clips on the main board
Replacing the RTC Battery
1. Connect the thermal module connector to the main board
Replacing the Thermal Module
IMPORTANT Incorrect order of screw replacement could harm the CPU
3. The tighten the other two captive screws
Replacing the CRT Board
1. Connect the CRT board cable to the main board
2. Connect the CRT board cable to the CRT board
Main Board Assembly
Replacing the Main Board
Screw List
Step
Chapter
3. Connect the speaker connector
I/O Card Assembly
Replacing the I/O Card
Screw List
Step
3. Connect and lock the I/O card FCC to the I/O board
4. Connect and lock the I/O card FCC to the main board
Chapter
1. Connect the Bluetooth module cable to the Bluetooth module
Replacing the Bluetooth Module
3. Connect the Bluetooth module cable to the main board
Chapter
Replacing the LED Board
1. Connect and lock the LED board FCC to the mainboard
3. Replace the one screw
Screw List
LED Board Assembly
Step
Screw
Replacing the LCD Module
1. Place the LCD module hinges into position on the lower case
2. Replace the two screws
Chapter
3. Reconnect the LCD module connector
Chapter
5. Relay the WLAN cables around and through the lower case
Replacing the Button Board
3. Connect the touch pad FCC to the touch pad
Chapter
Screw List
Assembly
Step
Screw
6. Lay the button board FCC down carefully on the upper cover
7. Connect the button board FCC to the button board
Chapter
2. Replace the nine screws
Replacing the Upper Cover
Screw List
1. Connect the FCC to the mainboard
Replacing the Keyboard
WLAN Assembly
Replacing the Wireless LAN Module
Screw List
Step
Chapter
2. Place the DIMM module door down edge first
Replacing the DIMM Module
3. Tighten the four captive screws
Chapter
1. Connect the HDD FPC to the HDD
Replacing the Hard Disk Drive
2. Lift up the clear plastic tab and place the HDD into its bay
3. Connect the HDD FPC to the main board
4. Place the HDD cover in from one edge
5. Tighten the four captive screws
Chapter
1. Slide the battery into position 2. Close the locking latch
Replacing the Battery
Replace the Dummy Card
Push the dummy card into the slot until it clicks into place
Chapter
Chapter
Common Problems
Troubleshooting
Symptoms Verified
Chapter
Computer Shuts down Intermittently
Power On Issue
No POST or Video
No Display Issue
Abnormal Video Display
Random Loss of BIOS Settings
Start Check LCD module? OK Check MB LCD connector and cable ?
LCD Failure
Swap
Reassemble
Built-In Keyboard Failure
Start Check M/B T/P FFC OK Check TouchPad
TouchPad Failure
Re-assemble the
Swap/Reassemble
Internal Speaker Failure
Sound Problems
Internal Microphone Failure
Microphone Problems
HDD Not Operating Correctly
d. Select Repair your computer
g. Select Startup Repair
Other Failures
USB Failure Right up/down side
USB/B cable to M/B
USB cable
Undetermined Problems
Intermittent Problems
POST Code Reference Tables
POST Routine Description
Code
Code
POST Routine Description
Code
POST Routine Description
AsfInit
Jumper and Connector Locations
Mainboard Top View
Chapter
BOTTOM SIDE
Mainboard Bottom View
Mainboard CMOS Discharge
Clearing Password Check and BIOS Recovery
BIOS Recovery Boot Block
BIOS Recovery by Crisis Disk
BIOS Recovery Hotkey
Steps for BIOS Recovery from USB Storage
Gateway EC18/EC14 Exploded Diagrams
FRU Field Replaceable Unit List
Chapter
Main Assembly
Description
Part Number
Description
Part Number
Chapter
LCD Assembly
Description
Part Number
CATEGORY
FRU List
PARTNAME
ACER P/N
CATEGORY
PARTNAME
ACER P/N
CATEGORY
PARTNAME
ACER P/N
CATEGORY
PARTNAME
ACER P/N
CATEGORY
PARTNAME
ACER P/N
CATEGORY
Screw List
PARTNAME
ACER P/N
Appendix A
Model Definition and Configuration
Model
Model
Wireless LAN1
Wireless LAN
Battery
Model
Appendix B
Test Compatible Components
Type
BRAND
Description
Camera
BRAND
Wireless LAN
WiFi Antenna
BRAND
Type
Appendix C
Online Support Information
Page
Page
Page
Page
volume
Undetermined Problems Upper Cover
USB Failure Rightside 131 utility
Windows 2000 Environment Test 155 WLAN Board