Gateway EC14 manual Common Problems, Symptoms Verified Go To

Chapter 4

Troubleshooting

Common Problems

Use the following procedure as a guide for computer problems.

NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.

1.Obtain the failing symptoms in as much detail as possible.

2.Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.

3.Use the following table with the verified symptom to determine which page to go to.

Symptoms (Verified)	Go To
Power On Issue	Page 122
No Display Issue	Page 123
LCD Failure	Page 125
Internal Keyboard Failure	Page 126
TouchPad Failure	Page 127
Internal Speaker Failure	Page 128
Internal Microphone Failure	Page 129
USB Failure	Page 131
Other Function Failure	Page 131

4.If the Issue is still not resolved, see “Online Support Information” on page 165.

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