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EC14 manual Chapter
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EC14
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Troubleshooting
Specs
System Block Diagram
Machine Disassembly and Replacement
Dimension
Model Definition and Configuration
Detach the two cables from the Wireless LAN module
Power On Issue
To reset the BIOS password, run clnpwd.exe as follows
BIOS Setup Utility
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Chapter 1
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Page 35
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Contents
Gateway EC18/EC14 Service Guide
PRINTED IN TAIWAN
Revision History
Copyright
Disclaimer
Conventions
SCREEN MESSAGES
Preface
Page
Machine Disassembly and Replacement
Table of Contents
System Specifications
System Utilities
Table of Contents
Troubleshooting
Table of Contents
Jumper and Connector Locations
Table of Contents
Chapter
System Specifications
Features
Operating System
Privacy control
Dimensions and Weight
Power subsystem
Input devices
Non-operating 20% to 80%
Chapter
SOUTH BRIDGE
System Block Diagram
C PU
I C H 9-M SF F
LCD View
Your Notebook Tour
Top View
Description
Closed Front View
Icon
Icon
Headphones
Left View
Right View
Headphone Microphone USB port
Rear View
Base View
slots and
Function
Indicators
Icon
Description
Left Button
TouchPad Basics
Function
Right Button
Using the Keyboard
Lock Keys and embedded numeric keypad
Windows Keys
Icon
Hot Keys
Hotkey
Function
Special Keys
The Euro symbol
The US dollar sign
Hardware Specifications and Configurations
South Bridge Specifications
North Bridge Specifications
Specification
Specification
Specifications
Specification
Specifications
Hard Disk Drive Interface
Specifications
Specifications
Specifications
363 ~ 952 typical
Specification
Specifications
BIOS
Specifications
Specification
Specifications
Bluetooth
Specification
Specification
Specification
Specification
Specifications
Intel MM#903341
Specification
6 Cell
Chapter
System Utilities
BIOS Setup Utility
Navigating the BIOS Utility
Chapter
Security
Information
Boot
F5/F6
Security
Main
Boot
Exit
Boot
Setting a Password
Security
Information
Enter New Password
Set Supervisor Password
Confirm New Password
Removing a Password
Set Supervisor Password
Setup Notice Changes have been saved
Changing a Password
Enter New Password
Information
Boot
Boot
Main
Security
Exit
Information
Exit
New versions of system programs New features or options
BIOS Flash Utility
The BIOS flash memory update is required for the following conditions
Restore a BIOS when it becomes corrupted
DOS Flash Utility
Perform the following steps to use the WinFlash Utility
WinFlash Utility
2. Click OK to begin the update. A progress screen displays
1. Double click the WinFlash executable
Remove HDD Password
Remove HDD/BIOS Password Utilities
8. Select Enter Unlock Password and press Enter
2. Press 1 or 2 to clean the desired password shown on the screen
Removing BIOS Passwords
To reset the BIOS password, run clnpwd.exe as follows
1. From a DOS prompt, Execute clnpwd.exe
Using DMITools
Using Boot Sequence Selector
Miscellaneous Utilities
Example 2 Write Product Name to EEPROM
Using the LAN MAC Utility
Example 1 Read DMI Information from Memory
Example 3 Write Serial Number to EEPROM
Chapter
Replacement Requirements
Machine Disassembly and Replacement
Disassembly Requirements
Related Information
1. Turn off the power to the system and all peripherals
Pre-disassembly Instructions
3. Place the system on a flat, stable surface
Screw
Disassembly Process
Main Screw List
Quantity
Turn off system and peripherals power
External Module Disassembly Process
External Modules Disassembly Flowchart
Disconnect power and signal cables from system
1. Turn the computer over
Removing the Battery Pack
2. Slide the battery lock/unlock latch to the unlock position
Chapter
1. Press the dummy card in to allow it to spring out
Removing the Dummy Card
2. Pull the dummy card out
Removing the Hard Disk Drive Module
6. Unlock the HDD FPC and pull the FPC away
Chapter
2. Loosen the four captive screws in the memory cover
Removing the DIMM Module
1. See “Removing the Battery Pack” on page
3. Lift the memory cover away
5. Pull the memory module out
Chapter
4. Detach the two cables from the Wireless LAN module
Removing the WLAN Module
1. See “Removing the Battery Pack” on page
2. Loosen the four captive screws in the memory cover
Step
Disassembly
Screw List
Screw
Main Unit Disassembly Process
Main Unit Disassembly Flowchart
Screw
Screw List
Step
Quantity
Removing the Keyboard
7. Flip the keyboard over. a. Unlock the FCC
b. Pull the keyboard away
Removing the Upper Cover
3 blue call out
Step
Disassembly
Screw List
Size
2. Unlock and remove the touch-pad to mainboard FCC
Removing the Button Board
1. See “Removing the Upper Cover” on page
3. Unlock and detach the touch-pad to touch-pad FCC
Size
Screw List
Step
Quantity
8. Lift up and pull the button board to main board FCC free
Chapter
1. See “Removing the Upper Cover” on page
Removing the LCD Module
3. Lift the transparent adhesive tape off the LCD connector
2. Pull the WLAN cables through and away from the computer
5. Remove the two screws of the LCD module hinges
4. Push out the LCD connector
Disassembly
Screw List
Step
Removing the LED Board
Screw List
Screw
5. Unlock and remove the LED board FCC from the mainboard
4. Lift off the LCD Board
Chapter
3. LIft the Bluetooth module away from the computer
Removing the Bluetooth Module
2. Detach the Bluetooth module cable from the mainboard
4. Detach the Bluetooth module cable from the module
2. Unlock and remove the I/O board FCC from the main board
Removing the I/O Board
1. See “Removing the Upper Cover” on page
3. Unlock and remove the I/O board FCC from the I/O board
I/O Board Disassembly
Step
Removing the Mainboard
Screw List
Screw
NOTE The hand in the photograph holding on to the CRT board
Chapter
2. Disconnect the CRT cable from the CRT board
Removing the CRT Board
1. See “Removing the Mainboard” on page
3. Disconnect the CRT cable from the main board
2. See “Removing the CRT Board” on page
Removing the Thermal Module
1. See “Removing the Mainboard” on page
3. Remove the five captive screws of the thermal module
IMPORTANTObserve local regulations in the disposal of all batteries
Removing the RTC Battery
2. Pry the RTC battery out of the holding clips
1. See “Removing the Mainboard” on page
1. See “Removing the Mainboard” on page
Removing the Speaker Modules
2. Remove the tape from the speaker cable 3. Lift the modules away
LCD Module Disassembly Process
LCD Module Disassembly Flowchart
1. See “Removing the LCD Module” on page
Removing the LCD Bezel
3. Roll the bezel up and away from the hinges
1. See “Removing the LCD Bezel” on page
Removing the Camera Board
2. Disconnect the camera connector 3. Pull up the camera board
Chapter
Step
Removing the LCD Panel
Screw List
Screw
4. Lift the LCD panel out lifting the bottom of the panel first
Chapter
Step
Removing the LCD Brackets
Screw List
Screw
1. See “Removing the LCD Panel” on page
Removing the FPC Cable
3. Lift up the protective plastic tab 4. Disconnect the LCD connector
Chapter
2. Lift up the right antenna pull the cable away from the LCD module
Removing the Antennas
1. See “Removing the LCD Panel” on page
4. Pull up the two adhesive foil tabs from the cables
5. Remove the antennas completely
Chapter
LCD Reassembly Procedure
Replacing the Antennas
3. Stick the two antennas down pressing firmly
Chapter
Replacing the FPC Cable
Step
Replacing the LCD Brackets
Screw List
Screw
Replacing the LCD Panel
3. Apply adhesive and stick the microphone down
Chapter
1. Apply adhesive and lay the Camera Board board down pressing firmly
Replacing the Camera Board
2. Connect the cable to the Camera Board
2. Ensure the cables are correctly exiting the hinges
Replacing the LCD Bezel
1. Place the bezel hinge covers over the hinges
Chapter
Chapter
Main Unit Reassembly Process
Replacing the Speaker Modules
Replacing the RTC Battery
1. Place the RTC battery into the holding clips on the main board
IMPORTANT Incorrect order of screw replacement could harm the CPU
Replacing the Thermal Module
1. Connect the thermal module connector to the main board
3. The tighten the other two captive screws
1. Connect the CRT board cable to the main board
Replacing the CRT Board
2. Connect the CRT board cable to the CRT board
Screw List
Replacing the Main Board
Main Board Assembly
Step
3. Connect the speaker connector
Chapter
Screw List
Replacing the I/O Card
I/O Card Assembly
Step
4. Connect and lock the I/O card FCC to the main board
3. Connect and lock the I/O card FCC to the I/O board
Chapter
3. Connect the Bluetooth module cable to the main board
Replacing the Bluetooth Module
1. Connect the Bluetooth module cable to the Bluetooth module
Chapter
1. Connect and lock the LED board FCC to the mainboard
Replacing the LED Board
3. Replace the one screw
Step
LED Board Assembly
Screw List
Screw
1. Place the LCD module hinges into position on the lower case
Replacing the LCD Module
2. Replace the two screws
3. Reconnect the LCD module connector
Chapter
5. Relay the WLAN cables around and through the lower case
Chapter
3. Connect the touch pad FCC to the touch pad
Replacing the Button Board
Chapter
Step
Assembly
Screw List
Screw
7. Connect the button board FCC to the button board
6. Lay the button board FCC down carefully on the upper cover
Chapter
Replacing the Upper Cover
2. Replace the nine screws
Screw List
Replacing the Keyboard
1. Connect the FCC to the mainboard
Screw List
Replacing the Wireless LAN Module
WLAN Assembly
Step
Chapter
3. Tighten the four captive screws
Replacing the DIMM Module
2. Place the DIMM module door down edge first
Chapter
2. Lift up the clear plastic tab and place the HDD into its bay
Replacing the Hard Disk Drive
1. Connect the HDD FPC to the HDD
3. Connect the HDD FPC to the main board
5. Tighten the four captive screws
4. Place the HDD cover in from one edge
Chapter
Replacing the Battery
1. Slide the battery into position 2. Close the locking latch
Push the dummy card into the slot until it clicks into place
Replace the Dummy Card
Chapter
Chapter
Symptoms Verified
Troubleshooting
Common Problems
Chapter
Power On Issue
Computer Shuts down Intermittently
No Display Issue
No POST or Video
Random Loss of BIOS Settings
Abnormal Video Display
Swap
LCD Failure
Start Check LCD module? OK Check MB LCD connector and cable ?
Reassemble
Built-In Keyboard Failure
Re-assemble the
TouchPad Failure
Start Check M/B T/P FFC OK Check TouchPad
Swap/Reassemble
Sound Problems
Internal Speaker Failure
Microphone Problems
Internal Microphone Failure
d. Select Repair your computer
HDD Not Operating Correctly
g. Select Startup Repair
USB/B cable to M/B
USB Failure Right up/down side
Other Failures
USB cable
Intermittent Problems
Undetermined Problems
POST Routine Description
POST Code Reference Tables
Code
POST Routine Description
Code
POST Routine Description
Code
AsfInit
Mainboard Top View
Jumper and Connector Locations
Chapter
Mainboard Bottom View
BOTTOM SIDE
Clearing Password Check and BIOS Recovery
Mainboard CMOS Discharge
BIOS Recovery Hotkey
BIOS Recovery by Crisis Disk
BIOS Recovery Boot Block
Steps for BIOS Recovery from USB Storage
FRU Field Replaceable Unit List
Gateway EC18/EC14 Exploded Diagrams
Chapter
Description
Main Assembly
Part Number
Part Number
Description
Chapter
Description
LCD Assembly
Part Number
PARTNAME
FRU List
CATEGORY
ACER P/N
PARTNAME
CATEGORY
ACER P/N
PARTNAME
CATEGORY
ACER P/N
PARTNAME
CATEGORY
ACER P/N
PARTNAME
CATEGORY
ACER P/N
PARTNAME
Screw List
CATEGORY
ACER P/N
Model Definition and Configuration
Appendix A
Model
Model
Battery
Wireless LAN
Wireless LAN1
Model
Test Compatible Components
Appendix B
Description
BRAND
Type
Camera
BRAND
BRAND
WiFi Antenna
Wireless LAN
Type
Online Support Information
Appendix C
Page
Page
Page
Page
USB Failure Rightside 131 utility
Undetermined Problems Upper Cover
volume
Windows 2000 Environment Test 155 WLAN Board