Frequently Asked Questions/Troubleshooting

Symptom

Possible Cause

Corrective Action

 

Batteries

Verify batteries are functional and installed correctly.

 

Remote control is in Child

Disengage Child Lock mode.

Remote control will not transmit

Lock mode

 

 

Buttons not being pressed

Press button firmly for one to two seconds to ensure transmis-

 

firmly

sion to module.

 

Control module is not in

Ensure module switch is set to REMOTE.

 

“REMOTE” mode

 

 

 

Control module and remote

The control module will beep when it successfully receives a

Control module will not take

control are not programmed

command. If it does not beep, clear module memory and repro-

to each other

gram wall switch.

commands from remote control

Control module is un-

If the transmission indicator comes on when power button is

 

 

plugged. In case of power

pressed, verify that the control module is plugged in the fire-

 

outage, backup batteries

place junction box located in the controls area. Also verify that

 

are depleted or missing

the batteries are installed in the battery pack.

Fan does not turn on when fireplace

Built in time delay

The fireplace must run for three minutes in order for the fan to

is started

engage.

 

Fan does not turn off when fireplace

Built in time delay

The fan will run for twelve minutes after the fireplace is turned off.

turned off

 

 

Fireplace shuts down after extended

 

The fireplace will automatically shut down after nine hours of

Built-in timer

continuous operation if it does not receive a command from

periods

 

the remote.

 

 

 

 

 

 

 

The fireplace cannot be turned off by remote if an external

 

External wired wall switch

wired switch is installed and in the ON position. Turn external

Fireplace is on but will not shut off

 

wall switch to OFF.

with the remote control

Remote control or control

At control module, turn off fireplace by sliding the ON/OFF/RE-

 

MOTE switch to OFF. Warning! Risk of Burns! Fireplace is hot.

 

module failure

 

Use caution when accessing module.

 

 

 

 

 

Heat & Glo • Supreme-N-I30AU, Supreme-P-I30AU • 2222-900 Rev. P • 6/12

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Heat & Glo LifeStyle SUPREME-N-I30AU Frequently Asked Questions/Troubleshooting, Symptom Possible Cause Corrective Action
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SUPREME-P-I30AU, SUPREME-N-I30AU specifications

The Heat & Glo LifeStyle SUPREME-P-I30AU and SUPREME-N-I30AU are premium gas fireplaces designed to create a cozy, inviting atmosphere while offering modern technological features and exceptional performance. These units are perfect additions to any home, blending elegance with practicality.

One of the standout features of the SUPREME series is its versatile design. The fireplaces are available in both linear and traditional styles, allowing homeowners to choose the configuration that best complements their living space. With a sleek, modern aesthetic, the SUPREME-P-I30AU offers a panoramic view of the flames, making it a captivating focal point in any room.

These models are equipped with advanced heating capabilities. The powerful heat output ensures that the fireplace can effectively warm spaces ranging from medium to large. Homeowners can enjoy optimal comfort during the colder months, knowing they have a reliable source of heat at their disposal.

Another key characteristic is the innovative IntelliFire technology, which automates the ignition system and monitors the flame to ensure safe and efficient operation. This feature not only enhances the user experience but also minimizes energy consumption by allowing the unit to alternate between different flame settings based on the home's heating needs.

Installation is made easy with the SUPREME series, thanks to its flexible venting options. The fireplaces can be vented either vertically or horizontally, making them suitable for various home layouts. Additionally, the units are designed for easy access to components, simplifying maintenance and ensuring longevity.

Both the SUPREME-P-I30AU and SUPREME-N-I30AU come with a range of aesthetic options for customization, including different media choices such as logs, glass, and stones. This allows users to tailor the appearance of their fireplace to match their personal style and home décor.

Safety features are paramount in the design of the SUPREME series. The fireplaces include advanced safety controls and thermal sensors to prevent overheating and ensure peace of mind for users.

In summary, the Heat & Glo LifeStyle SUPREME-P-I30AU and SUPREME-N-I30AU stand out due to their stylish designs, powerful heating capabilities, innovative technologies, and customizable options, making them ideal choices for anyone looking to enhance their home with a functional and aesthetically pleasing gas fireplace.
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