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HP 1005 manual Printer software problems Problem

Models: 1005

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Print an engine test page.

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Solution

● Reinstall the printer software. In the Windows system tray, click Start, select Programs, select HP LaserJet 1005 Series Printer, and click Uninstall. Unplug the power cord from the printer. Install the printer software from the CD-ROM. Plug the power cord back into the printer.

Note

Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

● Try plugging the printer cable into a different port on the PC. ● If you are trying to print to a shared printer, in the Windows

system tray, click Start, select Settings, and click Printers. Double-click the Add Printer icon. Follow the instructions in the Add Printer Wizard. See Installing shared printers for more information.

● Reinstall the printer software. In the Windows system tray, click Start, select Programs, select HP LaserJet 1005 Series Printer, and click Uninstall. Unplug the power cord from the printer. Install the printer software from the CD-ROM. Plug the power cord back into the printer.

Note

Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

● Check the amount of free space on the drive where you are installing the printer software. If necessary, free up as much space as you can, and reinstall the printer software.

● If necessary, run the Disk Defragmenter, and reinstall the printer software.

● Reinstall the printer software. In the Windows system tray, click Start, select Programs, select HP LaserJet 1005 Series Printer, and click Uninstall. Unplug the power cord from the printer. Install the printer software from the CD-ROM. Plug the power cord back into the printer.

Note

Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

Printer software problems

Printer software problems

Problem

A printer driver for the HP LaserJet 1005 Series Printer is not visible in the Printer folder.

An error message was displayed during the software installation

The printer is in Ready mode, but nothing prints

44 Chapter 6 Troubleshooting the printer

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HP 1005 manual Printer software problems Problem

Contents

Use Page User Guide Copyright Hewlett-Packard Company Content Getting startedManaging the print cartridge Appendix B Media specifications Content Getting started Review the package contents Prepare the locationTo install the printer software from the CD Install the printer softwareRegulate the environment Remove the left cover Open the print cartridge doorConnect the printer cable Install the print cartridge Prepare the print cartridgeConnect the power cord Load the paper input trayTroubleshooting the printer Installation is completeGetting started Getting to know the printer Identifying the printer’s components Status lights Printer paper input trayPrinter output paths Printer media guidesOutput bin Print cartridge door Straight-through output pathTurning the power off Understanding voltage conversionsMedia Optimizing print quality for media types Choosing paper and other mediaTo change the media type in the printer driver Loading media into the paper input tray Specific types of mediaPrinting transparencies and labels To print transparencies or labelsPrinting envelopes Printing letterhead and preprinted forms To print letterhead or preprinted formsPrinting custom-sized media and card stock To print on custom-sized media or card stockMedia Printing tasks Printer properties online help Accessing the printer properties driver and helpPrinter properties driver Windows 9x, 2000, Millennium, and NTTo access the multiple pages per sheet feature To access the watermark featurePrinting watermarks Using EconoMode Save Toner Canceling a print jobUnderstanding print quality settings To change the print quality settingsManaging the print cartridge Print cartridge life expectancy Using HP print cartridgesStoring print cartridges Recycling print cartridgesRedistributing toner Changing the print cartridge Troubleshooting the printer Software is installed, but pages did not print Finding the solutionPages printed, but there was a problem Pages did not printStatus light patterns Status light legendPrinter initialization Error messages on the screen Error messages on the screen SolutionMedia handling problems Media handling problems Problem SolutionPrinted page problems Problem Solution Printed page is different than what appeared on screenPrinter software problems Printer software problems ProblemImproving print quality Vertical repetitive defects Toner smearLoose toner Improperly formed charactersWrinkles or creases Curl or waveToner scatter outline Cleaning the printer Cleaning the print cartridge area Cleaning the printer media path Clearing printer media jams Typical media jam locationsRemoving a jammed Changing the pickup roller On nextEnww Cleaning the pickup roller Changing the printer separation pad Changing the printer separation pad Troubleshooting the printer Service and support Availability Hardware serviceExtended warranty Guidelines for repacking the printerService information form Service information formEuropean Customer Support Center Online servicesHewlett-Packard Support World Wide Web URLObtaining software utilities and electronic information HP SupportPackWorldwide sales and service offices Printer specifications Electrical specifications SpecificationsEnvironmental specifications Physical specificationsPrinter capacities and ratings Port availabilityFCC compliance Environmental Product Stewardship Program Protecting the environmentReturns Non-U.S. recycling returns Material Safety Data SheetHP Printing Supplies Environmental Program MediaRegulatory statements Laser safety statementDeclaration of Conformity Laser statement for Finland Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatMedia specifications Printer media specifications Supported media sizes printerPaper usage Symptom Problem with paper Solution Guidelines for using mediaPaper Envelopes LabelsTransparencies Envelope constructionEnvelope storage Card stock and heavy mediaEnvelopes with adhesive strips or flaps Card stock constructionAppendix B Media specifications Warranty and licensing Hewlett-Packard software license agreement HP Software License TermsHewlett-Packard limited warranty statement Appendix C Warranty and licensing Limited warranty for print cartridge life Appendix C Warranty and licensing Accessoriesinformation and ordering Ordering information Description or use Order numberAppendix D Accessories and ordering information Installing shared printers Appendix E Installing shared printers Index IndexIndex Index Index Page Q2676-90906