Availability

Hewlett-Packard provides a variety of service and support options around the world.

The availability of these programs varies depending on your location.

Hardware service

The warranty for the HP LaserJet 1005 Series Printer varies depending on the date and country/region of purchase.

For products that require service under the warranty, customers should call the customer support center in their country/region. See Hewlett-Packard Support for more information. Hewlett-Packard will choose one of the following methods to fulfill the warranty:

●Repair the product.

●Provide customer-replaceable parts for the customer to repair the unit.

●Replace the product with a remanufactured unit.

●Replace the product with a new or remanufactured product of equal or greater functionality.

●Refund the purchase price.

●Require that the customer return the unit to an authorized service provider.

Extended warranty

HP SupportPack provides coverage for the HP product and all HP-supplied internal components. HP SupportPack can provide Express Exchange or onsite service. The customer must purchase HP SupportPack within 90 days of the HP product purchase. For more support information, go to the following HP Web site: http://www.hp.com/support/lj1005

or contact the Customer Care Service and Support group; see Hewlett-Packard Support for the appropriate phone numbers and information.

Guidelines for repacking the printer

Use the following guidelines when repacking the printer:

●If possible, include print samples and 5 to 10 sheets of paper or other media that did not print correctly.

●Remove and keep any cables, trays, and optional accessories installed in the printer.

●Remove and keep the print cartridge.

CAUTION To prevent damage to the print cartridge, store the print cartridge in its original packing material or store it so that it is not exposed to light.

●If possible, use the original shipping container and packing material. Shipping damage as a result of inadequate packing is your responsibility. If you have already disposed of the printer’s packing material, contact a local mailing service for information on repacking the printer.

●Include a completed copy of the service information form. See Service information form.

●Hewlett-Packard recommends that you insure the equipment for shipment.

60 Chapter 7 Service and support

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