Changing the pickup roller
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If the printer regularly mispicks (no media feeds through or more than one sheet feeds through), you might need to change or clean the pickup roller. See Accessories and ordering information to order a new pickup roller.
CAUTION
Failure to complete this procedure might damage the printer.
1Unplug the power cord from the printer, and allow the printer to cool.
2Open the print cartridge door, and remove the print cartridge.
3Find the pickup roller.
4Release the small, white tabs on either side of the pickup roller, and rotate the pickup roller toward the front.
5Gently pull the pickup roller up and out.
6Position the new or cleaned part in the slot of the previous pickup roller. See Cleaning the pickup roller for instructions.
Note
Circular and rectangular pegs on each side prevent you from incorrectly positioning the pickup roller.
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