Toner smear

●If toner smears appear on the leading edge of the media, the media guides might be dirty. Wipe the media guides with a dry, lint-free cloth. See Identifying the printer’s components or Cleaning the printer for more information.

●Check the media type and quality.

●Try installing a new HP print cartridge. See Changing the print cartridge for instructions.

●The fuser temperature might be too low. Access the printer properties. See Printer properties (driver) for instructions. Click the Paper tab, and make sure that you have selected the appropriate media from the Optimize for drop-down list.

Loose toner

●Clean the inside of the printer. See Cleaning the printer for instructions.

●Check the media type and quality. See Printer media specifications for more information.

●Try installing a new HP print cartridge. See Changing the print cartridge for instructions.

●Access the printer properties. See Printer properties (driver) for instructions. Click the Paper tab, and make sure that you have selected the appropriate media from the Optimize for drop-down list.

●Plug the printer directly into an AC outlet instead of into a power strip.

Vertical repetitive defects

●The print cartridge might be damaged. If a repetitive mark occurs at the same spot on the page, install a new HP print cartridge. See Changing the print cartridge for instructions.

●The internal parts might have toner on them. See Cleaning the printer for more information. If the defects occur on the back of the page, the problem will probably correct itself after a few more printed pages.

●Access the printer properties. See Printer properties (driver) for instructions. Click the Paper tab, and make sure that you have selected the appropriate media from the Optimize for drop-down list.

Improperly formed characters

●If characters are improperly formed, producing hollow images, the media stock might be too slick. Try a different media. See Printer media specifications for more information.

●If characters are improperly formed, producing a wavy effect, the printer might need service. Print the Windows test page. If the characters are improperly formed, contact an HP-authorized dealer or service representative. See Service and support for more information.

Page skew

●Make sure that the media is loaded correctly and the media guides are not too tight or too loose against the media stack. See Loading media into the paper input tray for more information.

●The paper input tray might be too full. See Loading media into the paper input tray for more information.

●Check the media type and quality. See Printer media specifications for more information.

46 Chapter 6 Troubleshooting the printer

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