Media handling problems
Media handling problemsProblem | Solution |
|
|
Media jam | ● See Clearing printer media jams for more information. |
| ● Make sure that you are printing with media that meets specifications. |
| See Printer media specifications for more information. |
| ● Make sure that you are printing with media that is not wrinkled, folded, |
| or damaged. |
| ● Make sure that the printer is clean. See Cleaning the printer media path |
| for more information. |
| ● If you are printing to the |
| the door again to make sure that the media jam release levers are |
| closed. |
|
|
Print is skewed (crooked) | ● See Page skew for more information. |
| ● Adjust the media guides to the width and length of the media that you |
| are using and try reprinting. See Printer media guides or Loading media |
| into the paper input tray for more information. |
More than one sheet of media feeds through the printer at one time
●The paper input tray might be too full. See Loading media into the paper input tray for more information.
●Make sure that the media is not wrinkled, folded, or damaged.
●The printer separation pad might be worn. See Changing the printer separation pad for more information.
Printer does not pull media from the paper input tray
The pickup roller might be dirty or damaged. See Cleaning the pickup roller or Changing the pickup roller for instructions.
Printer curled the media | ● | See Curl or wave for more information. |
| ● | Open the |
|
| See Printer output paths or Media for more information. |
The printed media does not exit to the correct path
Print job is extremely slow
42 Chapter 6 Troubleshooting the printer