7 Customer Support

The information in the previous chapter suggests solutions to common problems. If your printer is not operating properly and these suggestions do not solve your problem, try using one of the following support services to obtain assistance.

Toolbox

Toolbox is available only if you installed the printer driver through SETUP.EXE.

The Troubleshooting tab in this program provides easy step-by-step solutions to common printing problems. You should be able to resolve most printing problems by stepping through the provided solutions.

You can run this program by double-clicking the Toolbox icon on the desktop or in the program group.

hp instant support

hp instant support is a Web-based tool that provides product-specific services, troubleshooting tips, and information about your printer’s ink and media usage.

To access hp instant support, select hp instant support in the

Toolbox Information tab.

hp instant support web pages are dynamically created. Do not bookmark this site, always access from the Toolbox.

Web

Visit our World Wide Web for the latest printer software, product, operating system, and support information.

http://www.hp.com/support/dj1180c

ENWW

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