1Select the Preference tab from the printer driver.
2Click the Services button.
3Select Clean Print Cartridges.
4Follow the instructions on the screen to clean the cartridges.
Using and Caring for Print CartridgesWhen you open the printer’s access cover, the yellow arrow on the print cartridge cradle aligns to one of the icons near the back of the printer. If the Print Cartridge Status light flashes, open the printer's access cover and follow the instructions below.
If the arrow points to... | It means... | To solve the problem... |
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Problem with color | The print cartridge is | 1 Insert print cartridge if there |
print cartridge | either: | is none. |
zmissing
| z | improperly | 2 Reinsert print cartridge if |
| there is one. | ||
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| installed | |
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| |
| z | the wrong print | 3 If the above do not solve the |
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| cartridge for the | problem, verify the color |
Problem with black |
| ||
| printer | cartridge is an HP C6578 | |
print cartridge |
| ||
| defective | ||
| z | Series cartridge, and the | |
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|
| black cartridge is an |
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| HP 51645 Series cartridge. |
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|
| 4 If the problem persists, |
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| replace the cartridge. |
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| |
Color print cartridge | Color print cartridge is | Consider replacing the color | |
low on ink | running low on ink. | cartridge with an HP C6578 Series | |
|
|
| cartridge. |
Black print cartridge | Black print cartridge is | Consider replacing the black |
low on ink | running low on ink. | cartridge with an HP 51645 Series |
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| cartridge. |
Print cartridges OK | Print cartridges are | No problems. |
| operational. |
|
ENWW |