During the warranty period, you may obtain assistance from the
HP Customer Care Center. For the number to call, refer to the
Support guide that came in the box with your printer.
To assist our Customer Care Center representatives to serve you better, get ready the following information before calling.
1Print the printer diagnostic page. See “Troubleshooting” chapter for instructions on how to print this page. If the printer does not print, get the following information ready.
a model number and serial number (located at the back of the printer) such as C8108A and SG1881119P
b printer model such as HP Deskjet 1220, HP Business Inkjet 2600
2Check the operating system you are using. For example, Windows 98 SE.
3If the printer is connected to the network, check the network operating system. For example, Windows NT Server 4.0.
4Note how the printer is connected to your system. For example, parallel, Universal Serial Bus (USB), or network.
5Obtain the printer driver and version number of the printer software. For example, HP Business Inkjet 2280 PCL 5C version 1.0.
6If you have problem printing from a particular application, note the application and version number.
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