Troubleshooting

Troubleshooting common problems

If the procedures in Table 8 do not address or resolve your problem, visit http://www.hp.com/go/udo for additional assistance, or contact HP technical

support (see “Getting help” on page 10).

Table 8: Troubleshooting installation

 

 

 

Problem

Solution

Power

 

 

 

Jukebox will not power on

■ Check that the power indicator light

 

on the control panel is on. If it is not,

 

make sure the power switch on the

 

front panel is on.

 

■ Replace the power cord.

 

 

Host computer system does not

■ Ensure the jukebox is not in an error

recognize the jukebox or the drives

or failed state. If so, troubleshoot the

 

error before continuing.

 

■ Ensure the jukebox is connected and

 

powered on. The jukebox must be

 

on when booting the host computer

 

for the jukebox to be recognized.

 

■ If the jukebox is the last device on

 

the SCSI bus, check that it has been

 

terminated and that the maximum

 

cable length has not been

 

exceeded.

 

■ Check SCSI ID assignments and

 

resolve any conflicts.

 

■ Ensure you are connected to the

 

correct SCSI bus type. UDO

 

jukeboxes are LVDS devices.

 

■ If using a narrow (8-bit) HBA, make

 

sure that all addresses are in the

 

range 0 through 7.

 

■ For Windows operating systems, use

 

the device manager to rediscover

 

the jukebox.

 

■ For HP-UX, use ioscan to verify

 

that the HBA and attached devices

 

are claimed.

 

■ For other operating systems, refer to

 

the system administrators guide for

 

diagnosing missing peripherals.